I had dsl and same happened to me. What I need to know is did this just start or has it always ran this slow? If always call sbc and tell them to run a few tests to tell if you are close enough to recieve higher speeds. If not then ask to be moved to a remote location if they have one that is what I had to do. But also if not always been like this try a modem reset leave off awhile then back on and scan for spyware etc.