Recommended Tests

ROM-DOS : At dslreports there is a link in the CO finder called CO Distance this will take you to a page where you put in your zip code address  & phone number.Then press the next  button & it will calculate your line distance.I put a screenshot of the page that has the distance calculation for my line.My problem with the calculator is it shows my distance for  Convad dsl at 16429 feet.SBC shows mine at 26500 they are my phone company so I believe they are correct.
This is a link to the distance calculator it may be the best you can get for now.
http://www.dslreports.com/prequal/distance

ROM-DOS ;Less than a mile not bad That means you don't have any load coils to go through.It should be all copper telephone cable to the telco.

ROM-DOS  ;You could try but I doubt it will work.
I  used the CO finder for Lacey I didd a screen shot with Google maps of the area the  Qwest CO is supposed to be in Lacey 1311 College SE is the address listed.
 

I did a line test in hyperterminal here are the results im unsure how to read it though.

DIAG <2A4D3263 0=10>
DIAG <2A4D3263 1=8 2=0 3=0>
DIAG <2A4D3263 10=14 11=0D 12=40>
DIAG <2A4D3263 17=0000>
DIAG <2A4D3263 20=FF 22=0C80 24=725>
DIAG <2A4D3263 21=FF 23=1F40 25=000>
DIAG <2A4D3263 26=5DC0 34=5DC0>
DIAG <2A4D3263 27=B64A 35=B64A>
DIAG <2A4D3263 31=00 32=00 33=00>
DIAG <2A4D3263 40=1 41=080 42=00 43=00>
DIAG <2A4D3263 44=3 45=800>
DIAG <2A4D3263 50=2 51=2>
DIAG <2A4D3263 52=00000000 54=0>
DIAG <2A4D3263 53=00000062 55=0>
DIAG <2A4D3263 56=00000000 58=0000>
DIAG <2A4D3263 57=00000002 59=0000>
DIAG <2A4D3263 61=00>
DIAG <2A4D3263 60=3C>
OK

I wouldn't be able to answer much about dial up, but as far as security, I would stay away from any ETrust products. Considering the EZ Armor package retails at 99.00$ US I'd say its paying customers are gettng ripped off. Many ISP offer it for free, mostly likely because they were the lowest bidder. As far as Spyware removal, I'd go with something like Spybot or Adaware.

ROM-DOS ;So you are practically sitting on top of it.I wonder if it does have FIOS out & in to it.
If it does I would think this would speed data up even if it uses a copper line to & from you.There isn't much information on how this affects dial-up.But it should make data in & out of the terminal fast so the bottleneck is mostly in the copper line & 56K modem.Good to know where it is .Knock on the door & ask for a tour.The worst they can say is no.
 boywonder;Those are modem diagnostics I used to have some info on interpreting it but I couldn't find it.Some more commands you can try from hyperterminal are:
AT#UG
AT#UD
AT&V1
AT%L
AT%Q
ATY11
All of them may not work depending on the modem.
On the other question : No there is nothing you can do to the phone box outside to change from voice to data.This would have to be done by the phone company because the change is not in the box but along the line or loop to the telco.About all you can do at the box (NDI) is make sure it is grounded well & there is no corrosion on its terminals.If you can use good quality cable to your PC jack  & your other phone jacks for that matter.Like a CAT3 or CAT5 twisted pair phone cable.These help lower line noise & other EMI picked up by the cable.
One other hint is make sure your modem is the only thing plugged into its jack or module.Your PC or modem may let you plug a phone into it but don't do that.Plug a remote phone into another jack in the house & use that.
I will see if I can find some info on the diagnostics.

Cholla~ tried out those commands some work some didn't those that worked gave me the same info that I had already posted two others gave me a number and then said OK. I found a site that shows you how to decipher it I still have no clue what to do lol. Here's where it is at http://www.modemhelp.net/linenoise/bcm/bcm.shtml