Since Dec. 20th I've been having very slow browsing speeds during
"Prime time," on my D'way 6000.  (From about 11:30 a.m through the eve-
ning.)  Last night my numbers were in the dial up range, or less!
Up till now, for about 16 months, service has been pretty good.
 I called tech support, emailed tech support, talked to Level 2 support. 
My system's fine, so I'm guessing that the problem's with them.  Their folks
can't / won't give out any system info. like that, so I'm assuming they've
oversubscribed during the Holidays, or something..... (Bad transponder, maybe?)
   Anyone else been having these kinds of issues on DirecWay?
thanks!

Been going thru the exact same problem for the same time (about the middle of Dec).  I too have talked with all levels of support.  Got a call yesterday from engineering that said they were having this same trouble several months ago on a different bird.  It took them a while but got it worked out.  Now the same thing was happening on Satmex 5.  Before they put all the complaints in "tracking" till they got it resolved.  He told me that he was moving my case (which is still open) and putting it into "tracking".  I asked for a time frame.  He said if it wasn't any better in 2 weeks to call them.  He gave me a # to call to advanced & also a pin # that would work to get me in at that time.  He apologized & said that they would get it resolved.  What do you think?  Think they'll get it worked out?  By the way does anyone know what the "tracking" is????   I sure wish DSL was available to me!!!!

Thanks for the replies, Folks.
BirdFan, here's my stats; I think that's what you want?
(I'm pretty sure that 117W longitude is SatMex5, right?...)
This morning the speed is fine, of course.  It's only through the day that
the speed REALLY SLOWS down.  Like 19 Kbps last night around 8:00 p.m.
I wonder if billing will give me any money back on my monthly bill, since
I'm getting dial up speeds..  )
[I seem to hear good things about WildBlue]

Satellite Stuff:

Transmit Path: Satellite
Outroute: Primary

Longitude: 117 West

Receive Frequency: 970 MHz

Receive Symbol Rate: 30 Msps

Receive Polarization: Horizontal
Transmit Polarization: Horizontal

22KHz Tone: Off

Router Address: 66.82.xxx.xx

Software Configuration---

NAT: Enabled
DHCP: Enabled
Firewall:Enabled (from NOC)
Turbo Page: Enabled

I had trouble once before & contacted billing & they gave me a credit for one month.  I about ready to call them again since my problem too has gone on for nearly a month now.  I'm not holding my breathe though about things improving much.
Also the problem I had before ended up getting me switched to a different sat.  That's when they put me on Satmex5 telling me it was much less crowded; well, maybe before they oversold on that one too.

They gave you credit? How early were you into your contract?

I'm really surprised the DirecWay did that. You must have been having problems worse than everyone else or something, or else everyone would get a credit 

For me, 1170 is on 89W (IA8), but other sats may use this freq also.  To check your stats, type this into your browser and click go:

http://192.168.0.1

Yes, 89W refers to the satellite named IA8.

Your stats will tell you what sat you're on by showing you the position in Longitude, combined with your transponder freq.  For example, mine looks like this: 089W:1170

That means Satellite 89W (IA8) on Transponder Frequency 1170

Some of the more experienced folks in here could tell you what bird you're on if you post this info.