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testmy.net Broadband  |  Provider Discussion and Reviews  |  North American Providers (Including Canada)  |  Adelphia Communications  |  Topic: Big Speed Drop in San Diego County Advanced search
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Topic: Big Speed Drop in San Diego County  (Read 1767 times)
jelwell
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« on: January 27, 2006, 06:30:27 PM »
My downloading speed has dropped to about 657 Kbps this afternoon. Sad  Normally, the speed is around 4000 Kbps, which is the advertised speed for my service.
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BigRooster
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« Reply #1 on: January 27, 2006, 08:39:24 PM »
It happens every so often.  I hope you called tech support if it lasted more than an hour or two.
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jelwell
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« Reply #2 on: January 27, 2006, 09:45:30 PM »
No, I didn't report the speed drop to Adelphia.  My past experiences with support personnel have been dismal.  So, I didn't think calling support would do any good.

Anyhow, the speed is back up to 3100 Kbps now. Smile  Hopefully, the speed will get back to normal (about 4000 Kbps) before I need to use the Internet heavily.
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BigRooster
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« Reply #3 on: January 27, 2006, 10:58:00 PM »
Even if you don't think calling tech support will help, it can.  In this past I've talked to my share of know-nothings, however your calls do go on record.  A good tech will look into your call history, and if they see you've made a good number of complaints in a short time (along with currently seeing problems) then they will send a truck out or bump you up to level 2/engineering.
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