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Earthlink / Brighthouse says they went to 7/512 from 5/386, but they didn't - at least not in my area. I measured NO DIFFERENCE from 5/386. Called  techs & had techs out to house. Was told everything was A-OK - except no speed change. Tech told me best he could get - at box on the street - was 5.99 Mbps. So if you're in Central Florida and think you can practically get over 6Mbps, I wouldn't get you hopes up. I guess 5Mbps is "UP TO 7Mbps"!

I think you're being kind. I've talked to their techs and they do "song and dance" saying they are NOW supplying "UP TO" 7Mbps. They even tried to blame slow speeds on my computer equipment.

Can this be moved to the thread upon which this started which was (WHATS WRONG???) Nocal please keep the post under one thread so we can help you....having to trace down your responses in two seperate threads for the same issue is real pain.

10/1 is not $15.00, it's $10.00 extra per month and depending on your circumstances you should have no trouble at all getting great performance.  Since you didn't post any specifics its kind of hard for us to tell anything.

Also which speed tests did you use...checked under your user name and could find no recorded results.  Are you logged in to tmn when you do your speed tests or are you using another site?

I wonder when we will all get the 7/512 speeds, or is this strictly Florida?

Yea, I've got the 8/512 as the premium package, but I'm waiting for an upgrade. 1 meg up would be nice  .

Config? Like my network setup?
I've got the sb4200 modem and newly purchased whr-g54s router complete with dd-wrt v23 firmware (thanks to swimmer) and the computer I test on most of the time is wired directly. I don't know why the slowdown but Im hoping theres an upgrade soon. I usually can get like 7.5 down and 60 up but recently its been pretty terrible.

Also Thanks to everyone here for their help and input (richcornucop). I really do appreciate it. And - cable guy - I'm not "abbrasive", but I am abrasive. So do you work for Brighthouse or something? They wanted me to check my hardware too and wanted me to get a PC tech out to look at it. Is that the typical "smoke-and-mirror" stuff they do when they aren't supplying what they say?

Funny CableGuy, that's exactly what the BrightHouseGuy said. So I'll take your advice - I now signed up with Dr. Phil for 6 months of attitude adjustment. He guarantees that for every seminar (paid) I attend, I'll see 100kps improvement in my internet speed. In addition, he'll throw in a free back alignment. PM me if anyone wants the number. Thanks again for your valuable input.Also, I really do want a fabulous relationship with my ISP so I started reading "Men are from Mars and ISP's are from Venus". What a great book! Five Stars!

Actually ALL I want to do is resolve my bandwidth issues, but there's no way to get more bandwidth if the supplier isn't providing it ... even after listening to all of cableguy's and brighthouseguy's misdirections. Oh, and by the way, my ISP and I have kissed and made up. So now when she lies to me I believe it..

drop it...

VanBuren

Sincerely, thanks to everyone for their help.

Thanks Gotta - It's too bad Birighthouse/Earthlink isn't or can't supply what they say they do; but at least I know I'm not the only one. And I've come to the conclusion that "cableguy" ia AKA "brighthouseguy" and gets defensive when the truth is pointed out about their connection speeds. So he says things like it's still "great performance", but that  doesn't cover up the fact that - at best - it's misleading advertising. A bigger farce is the brighthouse speed test versus any reputible one on the net. Want faster speeds - take their test!

Based on your original post I wasn't sure if you were served out of the Tampa area or Orlando.  You are right though, your area prices are as you posted, however, the Tampa website is as I posted earlier.  As for concern about your original post...there shouldn't be any.  At the time you made your post I scanned for your most recent tmn results in an effort to help you.....I assure you that my intentions were nothing more or less....

The upgrade was free....what are you complaining about.  If you don't like the service or support you are getting there are always alternatives.  Since you seem to be so focused on me in some OCD kind of way lets talk about them....where do you live? (county and state will do)  Then we can look at your alternatives and be done with this nonsense....

<the above was edited to reflect a sentence structure error on my part.  I have added (county and state) to reflect the true information needed to assist Nocal with finding a new ISP since most ISP's are regional>

Nocal, I can't help you find an alternative ISP if I don't have at least a county and state location for you.  Most providers are regional and in order to locate the best possible alternatives for you I would need that information.

Switching to DSL is your one of your options...good...we're making progress...now since we don't want to break this stride....lets look at a couple of other things that were overlooked in previous attempts to help you.

I can't help but notice that you lump Bright House / Earthlink together so I think it's safe to assume that your actual ISP is Earthlink via Bright House.  Are you using the bloatware that comes from Earthlink?  That includes their antispam, firewall, blah blah and blah.  If so ...remove it entirely ....it's not required to use Earthlink and it will hinder your overall performance.  Then try and lets look at your stats from the tmn tests.