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The upgrade might not be complete yet so they are still working some things out. I've been suffering through slow speeds, last week all I got was 2-3Mbps but now I'm up to 5 which still isn't that good because I'm paying for premium. You just have to be patient.

i upgraded to their 10/1 for the extra 15 dollars. I wasn't getting the entire 10Mbps for a long time. last week, i was also recieving really terrible service for about a day. now I have seen speeds up to 1.1mbyte/s download and 125 kbyte/s upload.

i just ran the test and i was ~7.5 Mbps and ~955 Kbps. I have seen better and I have seen worse. I really just wanted the extra upload, so i'm comfortable with the 7.5 and not the full 10.

I would give it a little time. btw, I am in Orlando near UCF's main campus, if that makes a difference to you at all.

Several people have tried to address the issues with you Nocal in the other thread you started (same subject).  Please refer back to that thread....

I will say this much....for asking for help you are certainly abbrasive.  I hope you were not that way with the people on the phone or you may not have had your problems addressed.  PC speed plays a major role in internet performance.  I asked you some very specific questions about your hardware that you have yet to answer and so have other people.  Please take a moment and answer the questions.

Thanks!

s
If your modem contains the new BIN file you should have the new speeds....one thing to do is hard reset the modem.  If you do not have the most current BIN that will force the download.  The 7/512 BIN file was pushed to all modems some time ago.  As for "upgrade not being complete", there was no plant upgrade required....the same goes for 10/1 or 15/2...no plant upgrades required...in other words....if ya got the BIN...you should have the speed.

That I can't answer but will try to get the answer shortly and post it for ya.


UPDATE: Looks like FL is the only base at 7/512, others locations offer it but it's considered the "premium" internet.  I did a quick check so please don't hold me to that.

Rich...was looking at your last 30 days stats....you should be doing better than that.  Post me your config and lemme take a look at what ya got.

CableGuy - Didn't want this to crossover into two posts, but felt it was important that if someone looks up Earthlink here they find out they are not supplying what they say - period. And it's not close. I've posted my config's  in the What's Wrong thread (www.testmy.net/forum/t-13033). But that is totally irrelevant in this issue - I'm not squeezing out an extra 1kps. I want some of that 40% increase they loudly advertise. And as I said they CYA'd themselves by saying "up to 7Mbps", but they can say anything is "up to whatever the hell they want to" then ... as long as they supply something.