Recommended Tests

Welcome to the forum Jaybird2203 
Are you on a router?
Post a download speed test with the 2992 file test, and a upload speed test with the 579 file test.

Been going thru this with them as well on the McGregor tower. I love how it is always at your end, They left me with no connection for over 24hours this month, they drop at least once a day, Then come back with about .2m of service. I've spent at least an hour on the phone to useless tech support three times, either they are stupid or they won't admit they have a problem. All I wanted last time was a progress report of when I could expect some speed back after they went off line earlier yesterday, They said I have a virus and there is nothing wrong with their end. They even claimed they were never off line but I have my logs. I have up to date AV software and scan before I call for help. I leave my PC on 24/7 and miraculously it must of fixed itself in the middle of the night cause it cam back to .9M today. Not great when you pay for 1.5 but for them that is the norm. A new wireless company just started up here so once they get a foot and reliable it’s time to say goodbye. I now know why they want a large installation fee up front, to keep you with their poor support, hard to give up that install fee. I can see the tower from my roof and my point is good so that is not the issue. They appear to have absolutely no contingency plans and if some thing goes down it takes at least 2 hours for someone to be dispatched to the tower to see what the problem is. Earlier they tell me it is the local utility’s issue, I have a friend that works for the utility and there was no issue, I guess they don’t even have a battery back up for power outages.
End rant

according to the tech I was talking to  50% of what you pay for is what they consider normal. If that is normal then tell me I'm paying for .75 not 1.5. I think the crtc should regulate what speed is advertised, as a side note My dialup account was hardly ever over 28K but I'm In the boonies with 3 repeaters between me and the nearest switch so I was lucky to get that.
Btw they must of fixed their issue as I am back up to normal 1.26M, but it is 4am so traffic is pretty low right now.
 My point and radio are fine, I pay extra for a reflector dish even though I was OK with out it, I have easy line of site and am less than 6km from the tower. The issue is between the tower and the net. The local reseller has been promoting like crazy so I wonder if it is a bandwidth availablity issue on their end.

and heres an upload test
::::::::::.. Upload Stats ..::::::::::
Connection is:: 70 Kbps about 0.07 Mbps (tested with 579 kB)
Upload Speed is:: 9 kB/s
Tested From:: http://testmy.net  (Server 1)
Test Time:: 2006/04/29 - 5:17am
Bottom Line:: 1X faster than 56K 1MB Upload in 113.78 sec
Tested from a 579 kB file and took 67.4544 seconds to complete
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.2) Gecko/20060308 Firefox/1.5.0.2
Diagnosis: May need help : running at only 29.54 % of your hosts average (128.10)
Validation Link:: http://testmy.net/stats/id-BIP0CRQ8K

i understand that the advertised speed is what the package is capable of, its the fact the sales guy/service crew tell me that i should be seeing approx. half of what i pay for. also i couldn't find anywhere a statment saying minimum speed, only thing i found was a statment saying speeds are not guarenteed (sp??)

half speed would be nice, had 3 hours this morning of no service, fron 6:55 amm to 9:55, spent over an hour an teh phone to tech support, They of course accussed me of having a problem. They appear to have an issue with their Hydro one backbone, Eithet they have not bought enough bandwidth or ther is an issue with connectivity. The level 2 tech finally ( 3 hours later) said they had a probem in teh area but it fixed itself , Ya right....

i've tried tweaking the connection but still nothing, was on the phone today aswell around 2:30pm lvl2 tech said they were having a problem with speeds in the area and should be corrected by tomorrow ( so she said) and if not to call back again. i feel like they dont know what they're doing, with the extremly crappy tech and shady installers. oh and btw, speeds are back down to 300-400kbits/sec again