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Topic: Comcast modem will not get on the net, sometimes?? is the tech full of crap?  (Read 3143 times)
badasstang90
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« on: July 22, 2006, 07:29:32 PM »
My modem will sometimes not allow me to use the net, but if it is unplugged and plugfged in sometimes that will allow you to get back on. Other times unplugging does not work and I have to go into my computers network connections and perform a network repair. This will work until it happens again. The Comcast guy said it is because I have the signal split to 3 TVs in the house. This sounds like bullS#!t. I pay for high-speed and cable I should be able to use both regardless if all my TVs are on and the computer flawless. Is he blowing smoke up my ass or what?


Thanks in advance!!
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badasstang90
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« Reply #1 on: July 22, 2006, 07:49:44 PM »
this is what the speed tested at.

::::::::::.. testmy.net test results ..::::::::::
Download Connection is:: 4768 Kbps about 4.77 Mbps (tested with 5983 kB)
Download Speed is:: 582 kB/s
Upload Connection is:: 371 Kbps about 0.37 Mbps (tested with 748 kB)
Upload Speed is:: 45 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/07/22 - 6:41pm
D-Validation Link:: http://testmy.net/stats/id-L58MXPBJ4
U-Validation Link:: http://testmy.net/stats/id-24R97WCFI
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.4) Gecko/20060508 Firefox/1.5.0.4

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TimPawlak
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« Reply #2 on: July 23, 2006, 10:24:39 AM »
Welcome to the forum basasstang90! What is your advertised package?


I wouldnt see why u couldn't split 3 tv's off that cable.. i have 4 tv's on the same line as my internet... no effect at all...


Thanks, Tim Pawlak
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Swimmer
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« Reply #3 on: July 23, 2006, 12:14:09 PM »
Quote from: badasstang90 on July 22, 2006, 07:29:32 PM
My modem will sometimes not allow me to use the net, but if it is unplugged and plugfged in sometimes that will allow you to get back on. Other times unplugging does not work and I have to go into my computers network connections and perform a network repair. This will work until it happens again. The Comcast guy said it is because I have the signal split to 3 TVs in the house. This sounds like bullS#!t. I pay for high-speed and cable I should be able to use both regardless if all my TVs are on and the computer flawless. Is he blowing smoke up my ass or what?


Thanks in advance!!

He could be right.. depending on the type of splitter.. the signal could be dropping enough through that 4-way to cause problems.  I had the exact same problem when I first got my Comcast.. I went out to home depot and bought a 3-way and installed it and lost my internet.  a tech came out and installed a better one.. I know that ca3le posted on this topic before including what type to buy.. might do a search and see what you find.
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Luger9
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« Reply #4 on: July 23, 2006, 03:41:30 PM »
If by your description, you have 3 TVs and a cable modem, then you need 4 signals.  To get the best connection to your internet, get a 2-way splitter and a 3-way splitter.  Put the 2-way on the line coming into the house, send one of the lines directly to your Cablemodem, the other line goes to the 3-way splitter.  Now run the lines from the 3-way to your TVs.  This would be the most prudent way to check to see if the problem is in your wiring.
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badasstang90
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« Reply #5 on: July 23, 2006, 07:26:01 PM »
I understand how splitters can slow down internet a little, but here is the deal I ran this setup without problems for about 1.5years. It just doesn't add up to have a problem now. I wish I could run a separate unsplit line into the house from the original source like stated but it is a two story house and has almost zero attic space. i am willing to sacrifice speed from splitting the signal, but I should be able to connect to the net regardless if I had 12 TV's, thats why i pay for both internet, and cable T.V

Thanks alot guys!!
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badasstang90
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« Reply #6 on: July 23, 2006, 07:43:03 PM »
i ran this test from myt moms computer, she has Comcast with a newer modem and hers is split 6 times. Basic Comcast subscription.

::::::::::.. testmy.net test results ..::::::::::
Download Connection is:: 76802 Kbps about 76.8 Mbps (tested with 12160 kB)
Download Speed is:: 9375 kB/s
Upload Connection is:: 366 Kbps about 0.37 Mbps (tested with 748 kB)
Upload Speed is:: 45 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/07/23 - 6:39pm
D-Validation Link:: http://testmy.net/stats/id-FPVJ1RKH3
U-Validation Link:: http://testmy.net/stats/id-VOXBQLAJN
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
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« Reply #7 on: July 23, 2006, 08:39:39 PM »
that is a cached result.. try clearing the temporary internet files and browsing history on that computer..
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FallowEarth
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« Reply #8 on: July 24, 2006, 02:30:56 AM »
Badasstang90, try loggin into the diagnostic page for your modem.  Usually, type "192.168.100.1" into the address bar of your browser (without the quotation marks).  Post your modem's signal levels here, and we can interpret them.  Sounds like you may be dealing with a hardware or line issue.

Another possibility is that you may call your ISP to have them check your modem's flap list.
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