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Topic: ewido online scan posing problems!!!!!!!!!!!!!!!!!!!  (Read 5922 times)
karthic
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« on: August 05, 2006, 05:17:00 PM »

hi friends

          today morning i ran a ewido antispyware online scan with my IE6.everything went off smoothly i.e., downloaded database ,ran the scan and found 3 hachtool cracks i just proceeded to "Remove Infections" and subsequently pressed ok in a dialog box which followed thinking that it will remove all my infections but after a few moments it returned saying "internet explorer encountered a problem and needs to close we are sorry for the inconvenience" dialog and also prompted me to send an error report to microsoft.
          after sometime i tried the same with ewido antispyware micro-scanner (downloaded from their site) and it too did the same things(downloaded database,ran a scan and found the same 3 problems or infections) now too i clicked the same "remove infections button" and again it prompted me to press ok in the ensuing dialog box
i too did it and after a few moments it said the same :"ewido micre.exe encountered a problem and needs to close we are sorry for the inconvenience" and prompted me to send an error report to microsoft.

           what may be the problem????

         (attached pics of ewido antispyware microscanner)
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FallowEarth
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« Reply #1 on: August 05, 2006, 09:53:04 PM »
I would try installing the software.  Looks like the infection has a strong integration with your browser, and can't be removed without crashing it.  If you download and run the software, you do not need your browser running.

Here's the link for the download:  http://www.ewido.net/en/download/
« Last Edit: August 06, 2006, 12:23:41 AM by FallowEarth » Logged
tommie gorman
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« Reply #2 on: August 05, 2006, 11:04:01 PM »
Did you try in safe mode with networking?
Also if you download it, don't forget to run it in safe mode there also.  Very Happy
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karthic
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« Reply #3 on: August 06, 2006, 06:55:47 PM »
@ fallow earth

        i have the software in my pc its working is perfect to say, but the problem is with the online scan
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karthic
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« Reply #4 on: August 06, 2006, 06:56:46 PM »
@ tommie
       surely i will try it and revert back
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« Reply #5 on: August 06, 2006, 06:58:58 PM »
Quote from: karthic on August 06, 2006, 06:55:47 PM
@ fallow earth

        i have the software in my pc its working is perfect to say, but the problem is with the online scan

if the one on the PC works fine then dont worry about it, dont use the online one, the pc one will be better.
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tommie gorman
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« Reply #6 on: August 06, 2006, 09:18:14 PM »
One nice thing about on-line scanners is, they do not get corrupted.
The bad thing is you can not run them in safe mode without networking.
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FallowEarth
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« Reply #7 on: August 06, 2006, 09:54:45 PM »
Quote from: karthic on August 06, 2006, 06:55:47 PM
@ fallow earth

        i have the software in my pc its working is perfect to say, but the problem is with the online scan

Does the software not pick up the infections?
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karthic
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« Reply #8 on: August 24, 2006, 07:59:56 PM »
@ fallow earth


      yes you are right it doesn't show any infections but the online scan shows so many!!!!!!!!

      will there any spyware in my system which overpowers the online scanner(ewido microscanner) while removing the infections???????


      if yes what can i do ?????????????
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FallowEarth
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« Reply #9 on: August 24, 2006, 10:09:17 PM »
Very strange that the software version does not pick up the infections.  To answer your question:

Quote from: karthic on August 24, 2006, 07:59:56 PM
      will there any spyware in my system which overpowers the online scanner(ewido microscanner) while removing the infections???????


      if yes what can i do ?????????????

....it is possible that there may be some infections that cannot be removed with the browser running, or maybe some startup items.  If this is the case, the online scan will not likely be effective.

Try these programs:

HijackThis
Ad-Aware
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karthic
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« Reply #10 on: August 25, 2006, 04:36:51 PM »
meanwhile i ran a ewido microscan in SAFE MODE

            but there too after i clicked the "Remove Infection" button the whole window disappeared i.e.,the process is killed (to say literally)
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karthic
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« Reply #11 on: August 25, 2006, 04:41:31 PM »
@ fallow earth

   i used to run Adaware every time i finished my surfing and it shows no problems till now!!

   i too ran a HjackThis Scan and have posted the results
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karthic
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« Reply #12 on: August 25, 2006, 04:42:42 PM »
do i need to upload the log file????????/


          i tried that but this site told me logfiles cannot be uploaded!!!!!
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FallowEarth
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« Reply #13 on: August 25, 2006, 07:53:48 PM »
If you like, you can post your logfiles in either of these:

http://hjt.networktechs.com/
http://hijackthis.de/

Since the other scans you've tried don't seem to pick up the infections, you may have to remove the files that the online scan finds manually.  You may also need to boot into safe mode to do this.  You have hidden the path of the infection (smartly), but I do not see it in the hijackthis log.  Have you run SpyBot?

Have you run any virus scans?
« Last Edit: August 25, 2006, 07:58:53 PM by FallowEarth » Logged
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« Reply #14 on: August 26, 2006, 08:42:49 AM »
Quote from: karthic on August 25, 2006, 04:42:42 PM
do i need to upload the log file????????/


          i tried that but this site told me logfiles cannot be uploaded!!!!!

just change the extention to .txt...
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