Hi,

I am having problems with my internet connection using RR.  My speed goes from 4500 Kbps in the morning down to 500 kpbs in the afternoon.  RR tech support has tried to help but they are saying it is something with the computer setting.  What they are seeing is when I leave their network there are problems. They told me to call my computer manufacture and see if they can resolve.

I have run both Ad-aware and Spybot.  Ran several virus scans.  I have tried connecting without the firewall but nothing seems to help.  I have also reset the internet settings and tried one of VanBurens cablenut settings.

Below is my tracert output:

Tracing route to testmy.net [67.18.179.85]
  1    49 ms    36 ms    31 ms  10.69.0.1
  2    22 ms    22 ms    20 ms  pos3-0-0.trhtin1-rtr1.ma.rr.com [65.26.187.37]
  3    43 ms    33 ms    36 ms  srp3-0.iplsin1-rtr2.indy.rr.com [65.26.187.41]
  4    59 ms    59 ms    54 ms  network-065-025-128-193.columbus.rr.com [65.25.128.193]
  5    55 ms    58 ms    59 ms  son3-0-3.mtgmoh1-rtr0.columbus.rr.com [65.25.128.210]
  6    59 ms    58 ms    63 ms  tenge-3-1.car1.Cincinnati1.Level3.net [4.78.216.9]
  7    67 ms    69 ms    74 ms  ae-11-11.car2.Cincinnati1.Level3.net [4.69.132.210]
  8    82 ms     *       68 ms  ae-2-2.ebr2.Atlanta2.Level3.net [4.69.132.214]
  9     *        *        *     Request timed out.
 10   103 ms   107 ms     *     ae-3.ebr1.Dallas1.Level3.net [4.69.132.81]
 11   103 ms   105 ms    92 ms  ae-14-51.car4.Dallas1.Level3.net [4.68.122.16]
 12   111 ms    96 ms   109 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]
 13    91 ms    96 ms    95 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]
 14   110 ms    97 ms    93 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]
 15   112 ms    99 ms   106 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.69]
 16    87 ms    95 ms    92 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Computer specs:
Dell xps 400
Dual Core 2.8 GHz
1 Gig mem
250 GB hard drive
No router

Any advice on how I should procede?

Thanks

Hi,

I have tried defragging the hard drive, clearing the cache, ran TheCleaner with no issues.   Still having problems.  When I look at my tracerts I am fine (within reason) when I am on RR network but within one or two hops outside their network I start having problem.  Is there something I need to look at with how the TCP\IP is configured?

Any help is appreciated,

Thanks,

pmc_762