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Topic: Cox/Sudden Link  (Read 5050 times)
Jewelz37
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« on: November 15, 2006, 11:08:19 PM »
Okay... I have been with Cox now for almost a year.  I was litterally in love with my speeds. (coming from DirecWay......  anything was good.  lol)  I am on the 4/512 plan (Preferred Package).  My speeds were ALWAYS consistent and I have never had a gripe or complaint.  The last coupld of days I have noticed that my speeds have dropped drastically.  I thought maybe it was just because they were switching to sudden link???  Okay so finally I get frustrated and I call customer support. Of course they had me reset the modem and reboot...ya know the same old stuff... which I had already done several times prior to calling. But anyway...  after a few minutes on the phone with me, she said they had to send someone out.......??  what are they gonna do??  see if the modem is plugged in?  lol  I am very dissappointed in my Cox right now and I have done nothing but brag about them!!   Neutral   Anyone else experience anything like this?
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Coknuck
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« Reply #1 on: November 15, 2006, 11:16:19 PM »
They will check your lines and hook up a meter to your modem line and probable say its good. Make him do speed test here and a few other speed sites. Let him know right off the bat you are not a dummy. Ask a lot of questions also. Here is a link for a lot of speed sites. I wish you luck.

http://home.cfl.rr.com/eaa/Bandwidth.htm
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Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257                                                  
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a Ride!"
Jewelz37
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« Reply #2 on: November 15, 2006, 11:19:40 PM »
I have done so many speed tests...... and have printed alot of the results as well. All the speed tests are coming back basically the same.  Its just sickening.  I want my 4Mbps back.  they can keep the 0.5Mbps!!  It sucks.  lol   icon_pale
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« Reply #3 on: November 15, 2006, 11:32:50 PM »
I have Insightbb. and they have been out here so much I know all of them by name. They have replaced everything here. The Field Supervisor put in a request to replace the line running from the main road to my house and thats 4 tenths of a mile. Believe me when I say "The squeaky wheel gets the grease" : Wink
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Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257                                                  
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a Ride!"
Jewelz37
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« Reply #4 on: November 15, 2006, 11:41:02 PM »
I guess I am just confused at what they are gonna look at.  I live in an apartment complex.....   just not sure how it works.  Plus.. I am a little uneasy about a stanger being in my bedroom..... where my pc is.  LOL  Okay I know....... TMI.  lol
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« Reply #5 on: November 15, 2006, 11:45:03 PM »
Better late than never welcome ro the forum Jewelz37. Welcome!
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Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257                                                  
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a Ride!"
Jewelz37
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« Reply #6 on: November 15, 2006, 11:49:46 PM »
Thank you... and for the record... I am not exactly new.  shhh  I couldn't remember the pw for my other account and I was on DirecWay back then and well um that email address was no good.  I just figured it was best that I just start all over again.  Smile  its all good.  But thanks for the warm welcome anyway.   smiley
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FallowEarth
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« Reply #7 on: November 15, 2006, 11:56:42 PM »
Jewelz37, PM me your old screen name and I will see about getting that reactivated for you, if you want.

Have you performed a traceroute?  This ICMP test will indicate if there is a line, hardware, or network issue.

Also, make sure that your PC is free of spyware and virus infections.  This may seem obvious, but try some online scans for both just to be sure.
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Jewelz37
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« Reply #8 on: November 16, 2006, 04:07:48 PM »
OKay.... so the cable guy shows up.  Tells me the problem is with the conversion to SuddenLink.  Okay.. I guess I can buy that.  But... he went ahead and reset my modem...  he didn't like the fact that the cable from the modem to the wall was slide on and off (which is the cable Cox gave me.  lol) so he replaced the cable with the screw on kind.  okay so now the cable has been replaced, the modem reset...  we came here and did the speed test.... Whoa!!  I was happy.... Yippeeeee my speeds were back.  We went to speakeasy as well..... same thing.  YAY!!  He leaves....  5 minutes after he is gone... I came in here to test myself.......  gone... back down to where I was last night!!!  Oh I am soooooooo mad!!!!

FallowEarth... I do not know what a ICMP test is.  LOL  Sorry.

As for my other name....  I kinda like this one better.  Surprised)  thanks  the other was jewelz_tx 

OKay..... so back to do yet another speed test.  *UGH*
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Jewelz37
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« Reply #9 on: November 16, 2006, 04:37:30 PM »
Well I can say that this is better then it was last night....  But dangit... If I lose my 4/512 speeds that I have been gettin since day 1 of having cable.. I am gonna be one mad lil momma!!!  All because they switched to SuddenLink.   angry

::::::::::.. testmy.net test results ..::::::::::
Download Connection is:: 2747 Kbps about 2.75 Mbps (tested with 2992 kB)
Download Speed is:: 335 kB/s
Upload Connection is:: 504 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 62 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/11/16 - 3:35pm
D-Validation Link:: http://testmy.net/stats/id-LOFM8JQ5B
U-Validation Link:: http://testmy.net/stats/id-ZQ1F5VY4I
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
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Cox / Sudden Link Communications
Jewelz37
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« Reply #10 on: November 17, 2006, 08:28:09 PM »
I guess I am back......  YAY!!!   

::::::::::.. testmy.net test results ..::::::::::
Download Connection is:: 4573 Kbps about 4.57 Mbps (tested with 5983 kB)
Download Speed is:: 558 kB/s
Upload Connection is:: 506 Kbps about 0.5 Mbps (tested with 1013 kB)
Upload Speed is:: 62 kB/s
Tested From:: http://testmy.net (Server 1)
Test Time:: 2006/11/17 - 7:26pm
D-Validation Link:: http://testmy.net/stats/id-3B70CGUKL
U-Validation Link:: http://testmy.net/stats/id-B4PX0UDSO
User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)


Has been pretty steady at this for the last 24 hours.  Surprised)  okay, I might love my suddenlink (formally Cox) again.  Smile 
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tommie gorman
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« Reply #11 on: November 17, 2006, 09:58:05 PM »
I am very glad you got your speeds back Jewelz37.   cool
And asFallow Earth said, if you will give him some of your info...
Quote from: FallowEarth on November 15, 2006, 11:56:42 PM
Jewelz37, PM me your old screen name and I will see about getting that reactivated for you, if you want.
He would hook you up.  Very Happy
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