Recommended Tests

WB?

Hello Storm,
I was wondering sometime in the future if it might be possible to get some help from you. Seeing as your a tech support for wildblue and a member here at testmy.net That would be a better combo for me than the live chat I've been doing with wilblue.

If you can't, I understand. As I normally wouldn't ask this kind of favor myself, but im only running at 30% in download of what I'm suppose to be, and everytime I test my upload I get a "Internet Explorer cannot display the webpage" error.

Well an upload test did work for me once on a 94k size file and came up as 2 or 3Kbps upload.

Just hoping, thanks.

Zerger: Just to get some info here let me know the following information:

Operating System, Browser and version and PM me your phone number so I can look up your account and see if anything is wrong in there 

Well I didnt want to be rude by sending a random PM, sorry.


Thank you Storm. I really think its an installation problem. (not fully aligned, bad cables, or something along that) But I'm just trying to make sure it's not something else first before I dish (i made a funny ) out 75+ dollars to have someone come out and look. 50Kbps download and 3Kbps upload tells me there is a way to improve my service, especially in the upload. From the test that statistic is common, day or night, clear, rain, or snow (even slower in rain and snow ofcourse).

I'll get that information PM to you later on today when I get back from work.


Thanks for another welcome Tommie. 

I disk cleanup daily, defrag atleast once a week, aswell as scan my computer usually before I defrag. I even delete all my history and temporary files several times throughout the day. I run Window's Firewall, Window's Defender, and Avast Antivirus. I keep all my software/hardware up to date with new drives/updates. I don't have any other applications in my background open other than a current application Im running at the given moment. My computer was built less than a year ago by qualified personel. All hardware on my computer seems to work properly. It's operating system is Window's XP. It's a Pentium 4, 3.0 processer, with 1024 mb of ram, and a 80gig hardrive with 70gig of free space.

I know that last bit of info really doesn't matter, but atleast ya see where I'm coming from. Just that 50Kbps download and 3Kbps upload for the past 10 months just isnt cool. 

Sent you a message with information regarding what to do PM me back if none of that works.

Looks like everything is within spec for the speeds as far as downloads go - browsing is a bit slow with wildblue, firefox seems to be the best browser to use with the service though.

No I was talking to the creator of this thread, not you. Dont sweat it, glad you got the help you needed.