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testmy.net Broadband  |  Provider Discussion and Reviews  |  North American Providers (Including Canada)  |  RoadRunner (Time Warner Cable)  |  Topic: San Diego TW/RR still suffering Advanced search

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Topic: San Diego TW/RR still suffering  (Read 4801 times)
retiredat44
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« on: April 07, 2007, 03:49:42 PM »
Hi,
   Am I alone here in North County, San Diego, the Time Warner, RoadRunner nightmare?  cry

 Ex-Adelphia Cable... etc.. etc.. the ping is so bad today I am unable to particiapte in flying online today. I get booted from servers because of my horrible ping.

 TW/RR still refuses to get us fixed here in my area. We were left out in the cold while they repair the the rest of the subscribers throughout the USA. I hope we are members of the Class Action Lawsuit that was filed in Los Angeles against TW/RR. Nothing but cutouts, dropouts, extremely bad pings, packet loss... crap speeds...

anyone else here that's in my area? (North County, San Diego) Carlsbad is the TW/RR office for my area.

Also, How is your TW Cable TV service? TV part of it running ok? My TW TV also has problems with dropouts, also drouputs in sounds on some channels. I have digital cable too.

RR speeds are 3900 down/ 384 up.
 cry

Compare withis with those lucky enough to get Cox Cable, and we are getting the huge bone... We are getting crapped on..
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retiredat44
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« Reply #1 on: April 07, 2007, 04:01:59 PM »
::::::::::.. Download Stats ..::::::::::
Download Connection is:: 3647 Kbps about 3.6 Mbps (tested with 5983 kB)
Download Speed is:: 445 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2007/04/07 - 2:59pm
Bottom Line:: 64X faster than 56K 1MB Download in 2.3 sec
Tested from a 5983 kB file and took 13.438 seconds to complete
Download Diagnosis:: May need help : running at only 77.55 % of your hosts average (rr.com)
D-Validation Link:: http://testmy.net/stats/id-XUNV38YW0
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
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retiredat44
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« Reply #2 on: April 21, 2007, 04:02:39 PM »
Furious with the crap service from Time Warner Road Runner.

 Twisted Evil

see the miserable lag, ping, cutouts and this has gone on since late last year when we went from Adelphia to TW/RR. They continue to lie saying they will fix it. The class action lawsuit does not faze the criminals running TW/RR.

See my attached snapshot..

* 042207_RoadRunner_Snap3.jpg (141.53 KB, 1280x930 - viewed 123 times.)
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retiredat44
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« Reply #3 on: April 21, 2007, 05:56:09 PM »
A TW / RR Tech is coming out to my house to find out why the ping is so bad... They verified ther eis a problem with bad pings...
 tickedoff
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TimPawlak
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« Reply #4 on: April 21, 2007, 06:02:40 PM »
post a traceroute to testmy.net


pings are a little high for me atm, as im downloading..

C:\Documents and Settings\Tim>tracert testmy.net

Tracing route to testmy.net [67.18.179.85]
over a maximum of 30 hops:

  1    13 ms    10 ms    14 ms  74-140-0-1.dhcp.insightbb.com [74.140.0.1]
  2    16 ms     6 ms     6 ms  74-132-0-185.dhcp.insightbb.com [74.132.0.185]
  3     7 ms    14 ms     6 ms  74.128.8.205
  4    17 ms    11 ms    14 ms  so-2-0-0.gar2.Chicago1.Level3.net [4.79.74.17]
  5    26 ms    17 ms    20 ms  ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]

  6    29 ms    48 ms    53 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
  7    47 ms    37 ms    52 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
  8    46 ms    51 ms    55 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
  9     *        *       52 ms  ae-2.ebr1.Dallas1.Level3.net [4.69.132.106]
 10     *       57 ms    58 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

 11    56 ms    54 ms    55 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

 12    57 ms    55 ms    54 ms  te7-2.dsr02.dllstx3.theplanet.com [70.87.253.26]

 13    52 ms    55 ms    56 ms  4e.fd.5746.static.theplanet.com [70.87.253.78]
 14    56 ms    56 ms    55 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6
9]
 15    54 ms    55 ms    55 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.
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retiredat44
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« Reply #5 on: April 24, 2007, 02:28:09 PM »
The tech cut off most of the cable connections starting from the street cable box and moving into the house. Put new cable connectors in the attic too. Picked up up to 6 db of signal strength I was loosing. It looks much better now. The speeds are stil at 3900/364. He said thats our speeds in this area. Only way to get faster speed is to pay for higher speeds.

See how long this is going ot last, I hope no more trouble for a very long time.

Also checke don Cable TV packages. Stil on Adelphia Cable Packages in my area. Gotta wait tunil the Time Warner packages replace the Adelphia Packages my area is still on.
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peepnklown
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« Reply #6 on: April 24, 2007, 02:49:30 PM »
I would become a squeaky wheel; keep bothering them and ask for the department you will need to contact about a formal complaint. Ask for their supervisor and keeping going up until they break.   
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DEAD NUMBER 339 = Experimental Music
retiredat44
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« Reply #7 on: April 25, 2007, 11:36:20 AM »


Your connection is: 3661 Kbps or 3.7 Mbps
You downloaded at: 447 kB/s
You are running: 64 times faster than 56K and can download 1 megabyte in 2.29 second(s)
Member Ident:Username:retiredat44 CompID:698568417854
Test Time:: 2007/04/25 - 10:34am
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
Test ID: DGFAU8RVN (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: May need help : running at only 77.98 % of your hosts average (rr.com)
This was tested from a 5983 kB file and took 13.39 seconds to complete
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retiredat44
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« Reply #8 on: April 25, 2007, 11:45:56 AM »
I live in a high priced area full of retireees, and old people who don't use the Internet, or if they don't. not many do at all, so there are no people in my area that I know that I can ask how there RoadRunner is working. I have to rely on interaction on forums.

Most of the people on forums don't live anywhere close to me. I would think that since there are not many people using it in my area, my speeds would increase. Less people sucking bandwidth.

The tech told me that all this. He said, those with speeds over 5000/384 are paying for premium speeds. That's not what I hear. I hear that those getting the newer speeds up to like 8000/512 or even higher do not pay extra. But, maybe it's just in San Diego North County Coastal the tech was referring too.
In any case, for some reason I am only getting 77% of the average bandwidth.  tickedoff

On the bright side, it's working.  cheesy
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retiredat44
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« Reply #9 on: April 29, 2007, 07:56:05 AM »
Overall Diagnosis compared to :rr.com
» Download Speed » May need help : running at only 77.68 % of the compared hosts average (rr.com)
» Upload Speed » May need help : running at only 26 % of the compared hosts average (rr.com)

Open rr.com's website in a new window
rr.com   vs.   You 
 

Download Stats

 
rr.com

rr.com Download Average = 4650 Kbps :: 568 kB/sec --- 18493 records found (30 days of logs)
 
you

Your Download Average = 3612 Kbps :: 441 kB/s --- 3 records found (30 days of logs)
 
Upload Stats

 
rr.com

rr.com Upload Average = 423 Kbps :: 52 kB/s --- 5814 records found (30 days of logs)
 
you

Your Upload Average = 110 Kbps :: 13 kB/s --- 10 records found (30 days of logs)
 
 
Results are only for stats from Mar 30 2007 to today Apr 29 2007, host stats show a nationwide averages of the submitted provider.

 angry
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FallowEarth
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« Reply #10 on: May 04, 2007, 03:53:42 PM »
retiredat44, have you tried cablenut?

http://www.testmy.net/t-2097 (step 15, but check out the whole thing)
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Polt
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« Reply #11 on: May 04, 2007, 11:37:58 PM »
I feel bad for you.  I live in Vista and have Cox and I seem to get an upgrade every few months.  I dont even have the top service either.  This was my latest result.  Not my best though.
Your connection is: 10916 Kbps or 10.9 Mbps
You downloaded at: 1333 kB/s
You are running: 190 times faster than 56K and can download 1 megabyte in 0.77 second(s)
Member Ident:Username:Polt CompID:6435920104853
Test Time:: 2007/05/04 - 10:35pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322)
Test ID: 80RIP7L2E (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: Awesome! 20% + : 97.5 % faster than the average for host (Cox.net)
This was tested from a 12160 kB file and took 9.125 seconds to complete

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retiredat44
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« Reply #12 on: May 06, 2007, 03:06:03 PM »
It's horrible again... miserable... we are fed BS! They blame their problems on the customers computers and they also blame the customers cables..
We have no other choice..

If I could choose Cox Cable, I would do it immediately with no hesitation!
I would have changed a very long time ago !

 angry

* 050607_TW_RR_Snap1.jpg (130.15 KB, 1280x932 - viewed 103 times.)
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retiredat44
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« Reply #13 on: May 06, 2007, 03:13:50 PM »
Quote from: FallowEarth on May 04, 2007, 03:53:42 PM
retiredat44, have you tried cablenut?

http://www.testmy.net/t-2097 (step 15, but check out the whole thing)
I have no problems with my computer. I will not mess up my setting using that stuff.
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retiredat44
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« Reply #14 on: May 13, 2007, 01:24:59 AM »


miserable intermittent, crappy RoadRunner..
 Twisted Evil
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