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Its blocked i think.....

same here dude, cant access my canopy since my account last year, until my renewed account  maybe the tech enabled the block thingy in canopy page im gonna schedule a field visit! so that when they fix my connection I will see them configuring it 

yeah maybe or there's another way to access your canopy, If you know your ESN# or Mac Address you can access your Canopy page, but for me since my antenna is too high cant climb it, Cant get my MAC address 

you can find your ESN # at the back of your canopy and you can convert them to decimal coz they are hexadecimal then you input in the browser 10.x.x.x where x.x.x is the last 3 #s of your mac address then thats your canopy IP. that's what i've rad but not sure if it really works havent tried it

good for you your canopy is within reach! well good luck then 

first do these steps

1.) go to network connections in the control panel
2.) right click on the local area network
3.) highlight Internet Protocol and click on properties
4.) set to Use the Following IP address
5.) set the IP Address to "10.20.30.40"
6.) set the Subnet to "255.0.0.0"
7.) leave the gateway blank
8.) leave the DNS blank
9.) apply the changes

no after you set the lan ip then you type your ip in the browser