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testmy.net Broadband  |  Provider Discussion and Reviews  |  North American Providers (Including Canada)  |  Insight Broadband  |  Topic: Insight Sucks so bad Advanced search
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Topic: Insight Sucks so bad  (Read 2524 times)
t_fox
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« on: November 28, 2007, 06:44:36 PM »
Wow - that is all I can say.  Speed was average at best.  I live in the south end of Louisville and I play online games from time to time.  I can't even play now - my ping is all over the place.  Anywhere from 70 ms 250 ms and then spikes to 700 or 800 ms sometimes.  Ridiculous.  I've rebooted the router and modem about 5 times - router is less than two months old. Check out my weak speeds.
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Coknuck
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« Reply #1 on: November 28, 2007, 07:38:52 PM »
I live in Northern Kentucky and speeds were bad for the last couple weeks in prime time. My tracerts aren't so good either. The backbone they use to save money Level3 got to be the worst. Didn't have many ping problems when they were using ATT. I don't know about you but I used to be routed through Atlanta first, but now I'm routed through Chicago first now and gained two extra hops getting here to TMN. Right now my speed is normal for me.

::::::::::.. Download Stats ..::::::::::
Download Connection is:: 10862 Kbps about 10.9 Mbps (tested with 12160 kB)
Download Speed is:: 1326 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/11/28 - 6:35pm
Bottom Line:: 189X faster than 56K 1MB Download in 0.77 sec
Tested from a 12160 kB file and took 9.171 seconds to complete
Download Diagnosis:: Awesome! 20% + : 101.22 % faster than the average for host (insightbb.com)
D-Validation Link:: http://testmy.net/stats/id-CX40AUVW8
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.10) Gecko/20071115 Firefox/2.0.0.10

Tracing route to testmy.net [74.52.182.125]
over a maximum of 30 hops:

  1     7 ms     5 ms    11 ms  74-138-160-1.dhcp.insightbb.com [74.138.160.1]
  2     5 ms     9 ms     6 ms  74-128-22-109.dhcp.insightbb.com [74.128.22.109]
  3    11 ms    10 ms     8 ms  74-128-16-85.dhcp.insightbb.com [74.128.16.85]
  4    13 ms    11 ms    11 ms  74.128.8.233
  5    32 ms    20 ms     *     te-4-1.car2.Chicago2.Level3.net [4.71.250.1]
  6    22 ms    19 ms    19 ms  ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]
  7    30 ms    21 ms    32 ms  ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]
  8    42 ms    54 ms    52 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
  9    54 ms    53 ms    53 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
 10    52 ms    52 ms    52 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]
 11    56 ms    55 ms    52 ms  ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146]
 12    53 ms     *        *     ae-34-89.car4.Dallas1.Level3.net [4.68.19.134]
 13    49 ms    49 ms    51 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]
 14    50 ms    50 ms    52 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14]
 15    62 ms    52 ms    49 ms  72.fd.5746.static.theplanet.com [70.87.253.114]
 16    53 ms    52 ms    53 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]
 17    51 ms    50 ms    50 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.
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Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257 
                     
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a ride!"
t_fox
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« Reply #2 on: November 28, 2007, 08:28:28 PM »
I imagine I used to routed through Atlanta first as well.  All I am saying is that we pay over $110 a month for cable and internet services.  It's pretty much a damn monopoly.  We have no other choices for internet - I'm 24 and very few people my age has a land line telephone nowadays.  So DSL is out of the question.  Anyways, here is my trace route to testmy.net

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    39 ms    38 ms    37 ms  74-129-64-1.dhcp.insightbb.com [74.129.64.1]
  3    99 ms   230 ms   649 ms  74-128-19-5.dhcp.insightbb.com [74.128.19.5]
  4   121 ms   106 ms    77 ms  74.128.8.233
  5   120 ms   371 ms    84 ms  te-4-1.car2.Chicago2.Level3.net [4.71.250.1]
  6   230 ms   146 ms     *     ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  7    61 ms   188 ms    69 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]
  8   155 ms    69 ms   127 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
  9    79 ms    45 ms   123 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
 10   110 ms    71 ms    89 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]
 11    92 ms    84 ms    76 ms  ae-72-72.csw2.Dallas1.Level3.net [4.69.136.142]

 12     *        *        *     Request timed out.
 13    99 ms   268 ms    66 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

 14    77 ms   378 ms   141 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14

 15   224 ms    96 ms    80 ms  72.fd.5746.static.theplanet.com [70.87.253.114]

 16    72 ms    66 ms    66 ms  po1.car03.dllstx6.theplanet.com [12.96.160.5]
 17    91 ms    71 ms    60 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]


Trace complete.

It's ridiculous. 
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TimPawlak
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« Reply #3 on: November 28, 2007, 09:10:47 PM »
::::::::::.. Download Stats ..::::::::::
Download Connection is:: 10355 Kbps about 10.4 Mbps (tested with 12160 kB)
Download Speed is:: 1264 kB/s
Tested From:: http://testmy.net/ (Main)
Test Time:: 2007/11/28 - 8:04pm
Bottom Line:: 181X faster than 56K 1MB Download in 0.81 sec
Tested from a 12160 kB file and took 9.62 seconds to complete
Download Diagnosis:: Awesome! 20% + : 91.79 % faster than the average for host (insightbb.com)
D-Validation Link:: http://testmy.net/stats/id-ASJIVHDBK
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SV1; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; Windows-Media-Player/10.00.00.3990)

my speed in north central indiana (soon to be Comcast) I have always had consistent speeds.. only a few times have I noticed a slowdown

your bad latency times and speed can be many things---
1. scan for spyware/viruses/malware, etc
2. run a speedtest on another computer and compare
3. call insight and have them check your signal to you modem (you may have split your line too many times to multiple tv's)




Tracing route to testmy.net [74.52.182.125]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     7 ms     6 ms     6 ms  74-140-0-1.dhcp.insightbb.com [74.140.0.1]
  3     6 ms     6 ms     6 ms  74-132-0-189.dhcp.insightbb.com [74.132.0.189]
  4     7 ms     6 ms     8 ms  74.128.8.209
  5    18 ms    15 ms    13 ms  so-2-0-0.gar2.Chicago1.Level3.net [4.79.74.17]
  6    24 ms    17 ms    16 ms  ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  7    18 ms    17 ms    17 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]
  8    41 ms    49 ms    39 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]
  9    46 ms    39 ms    49 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]
 10    59 ms    53 ms    53 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]
 11    62 ms    53 ms    53 ms  ae-92-92.csw4.Dallas1.Level3.net [4.69.136.150]

 12     *        *       48 ms  ae-44-99.car4.Dallas1.Level3.net [4.68.19.198]
 13    52 ms    49 ms    50 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

 14    49 ms    48 ms    48 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14]

 15    48 ms    49 ms    51 ms  72.fd.5746.static.theplanet.com [70.87.253.114]

 16    76 ms    77 ms    76 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]
 17    49 ms    50 ms    48 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]


Trace complete.


C:\Users\Administrator>ping testmy.net

Pinging testmy.net [74.52.182.125] with 32 bytes of data:

Reply from 74.52.182.125: bytes=32 time=48ms TTL=50
Reply from 74.52.182.125: bytes=32 time=49ms TTL=50
Reply from 74.52.182.125: bytes=32 time=48ms TTL=50
Reply from 74.52.182.125: bytes=32 time=48ms TTL=50

Ping statistics for 74.52.182.125:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 49ms, Average = 48ms

also ping your modem and router.. post those also


C:\Users\Administrator>ping 192.168.100.1                      (MODEM)

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63
Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms



C:\Users\Administrator>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms



And remember, i'm on a router with 7 computers online. I love insightbb.... i'm excited for Comcast to come here Dec 31st also

good luck!!!


Tim Pawlak
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t_fox
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« Reply #4 on: November 28, 2007, 09:53:37 PM »
I will  run a free online scan tonight when I am sleeping - I will try TrendMicro's Housecall.  I do however have Symantec Antivirus that scans every night when I am sleeping and haven't seen it detect anything for a long time.  I guess I need to call Insight, even though I know they won't say or do a thing about it.

OK - Here are the stats on my roommates computer.  He has wireless and connects to the router in my room. 

::.. testmy.net test results ..:::
Download Connection is:: 1403 Kbps about 1.4 Mbps (tested with 1496 kB)
Download Speed is:: 171 kB/s
Upload Connection is:: 396 Kbps about 0.4 Mbps (tested with 748 kB)
Upload Speed is:: 48 kB/s
Tested From:: http://testmy.net (Main)
Test Time:: 2007/11/28 - 8:40pm
D-Validation Link:: http://testmy.net/stats/id-WTURJZA9H
U-Validation Link:: http://testmy.net/stats/id-XM9TIBZY0
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.12) Gecko/20070508 Firefox/1.5.0.12 [/size]


Here are my stats to my modem:

Pinging 192.168.1.3 with 32 bytes of data:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128
Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

Here are my stats to my router:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

Thanks for the replies. 
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Coknuck
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« Reply #5 on: November 28, 2007, 10:27:29 PM »
If you want to see what your modem levels are try this ling and post what you get. This link should work with all modems.

http://192.168.100.1/

* modem levels.JPG (119.92 KB, 1024x768 - viewed 161 times.)
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Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257 
                     
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a ride!"
t_fox
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« Reply #6 on: November 28, 2007, 10:34:32 PM »
Here you go - no idea what all this means.  Perhaps you can decipher it?

* modem_levels.JPG (78.46 KB, 1024x738 - viewed 150 times.)
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Coknuck
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« Reply #7 on: November 28, 2007, 10:51:58 PM »
It looks good to me. I have the triple play and only pay $110.62 a month. Have them out and check the from the poll to your computer. I've had everything replaced from the poll to the computer and all the TV's. I complained a lot until it was all fixed. Write a letter to Mr. Willner and complain and I'll bet someone will take care of you. I even got my cable price dropped from $44.95 to $30.00. Its worth a shot. Just be nice but complain!

Michael Willner
E-mail Address(es):
  michaelwillner@insightbb.com


Edit: spelling
« Last Edit: November 28, 2007, 11:04:06 PM by Coknuck » Logged
Read these "3" topics first Before posting speed problems  http://testmy.net/topic-2097 & http://testmy.net/forum/t-3924 & http://www.testmy.net/t-4257 
                     
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well-preserved body, but rather to skid in broadside, thoroughly used up, totally worn out and loudly proclaiming, WOW! What a ride!"
TimPawlak
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« Reply #8 on: November 29, 2007, 02:24:27 PM »
here are my modem levels... we have a dedicated cable coming to  our modem.

* modemlvls.jpg (153.42 KB, 1440x900 - viewed 182 times.)
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