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most speeds seem to be @ 1mb or less. what about smartbro would make it a good choice over a faster cable pipeline? reading this thread made me curious.

you got a point! any idea how we can make a noise about this? it seems Smartbro management has deaf ears...

Well guys, all you need is be consistent and persistent. Know the person to contact in your local area and if they still don't anything about it. Report it to NTC and DTI via email and/or snail mail. Make sure you carbon copy yourself and the PLDT when you send and email. This is for record purpose. And if your sending a mail, make sure you make it registered mail and have a send receipt type of mail so you will know who received the mail you sent.

And the most important thing is ask for a rebate. Rebate is their weakness. They don't want to give you rebates because if they do, they won't have "record breaking profits". Make sure you log your calls when you report the problem. Log the date and time, name of the agent you talk to and the nature of call why you and/or the problem you reported. Make your log as detailed as possible. This way, they can't placate you or tell you that they have already given you the rebates or tell you that your problem is not qualified for a rebate.

I am the living proof that they don't give the exact rebate because when I asked for the detailed report for my rebate, none on their report matches my record. That's why it's the best idea to have a record yourself so you can send it to your local PLDT office and show them your call logs.

Their are more points to show you how to do this. I will make a blog about Philippine ISPs. Will give you updates about this. But for the meantime, we all need to work on this. All ISPs are depending on the filipino attitude that we tend to accept even if it's not fair. This is where the ISP is hitting their record profits.