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ok so here i go. insight in my town was just bought out by Cox but i done think they have officially switched yet, anyways. back in the summer i was getting awesome pings of about 12ms, which is really good. but then starting in about august (coincidently when the students returned to college) my ping started to get steadly worse. at the moment my ping at night averages about 250 and thats on the servers that used to give me 12. my dl dropped for 10mps to about 2-3 depending on the ping. ive had the tech guys out here about twice the first time they said the line was at about 90% usage and said something about switching us to a different line. but its still at about 250ms. the second time they came out they said there was really nothing they could do and that Comcast was going to be "firing up" some new equipment that should fix the problem but im weary about that being true.
so can anyone tell me that Comcast taking over will fix the problem or am i just generally screwed cause of their overselling? and should i switch back to dsl, cause atleast with that i would get a steady ping and a steady speed even though its only 3 mb

darklagoon,Welcome to the forum and we hope you enjoy your stay here.I have Insight but I live in Kentucky and not experiencing the problems you are. You know Comcast was 50% owner of Insight and you are being given to Comcast as a pay off to get rid of them. I hope Comcast stands by all of you and works the problems out.
     

Tracing route to testmy.net [75.125.181.200]
over a maximum of 30 hops:

  1     8 ms     7 ms     9 ms  74-132-80-1.dhcp.insightbb.com [74.132.80.1]
  2     8 ms     7 ms    11 ms  74-132-0-189.dhcp.insightbb.com [74.132.0.189]
  3    10 ms     7 ms    20 ms  74.128.8.205
  4    18 ms    14 ms    17 ms  so-7-0-0.edge6.Chicago1.Level3.net [4.71.182.25]

  5    15 ms    18 ms    16 ms  ae-11-51.car1.Chicago1.Level3.net [4.68.101.2]
  6    17 ms    18 ms    18 ms  dcr1-ge-2-0-0.chicago.savvis.net [208.175.10.1]

  7  1773 ms  1897 ms     *     cr1-tengig-0-0-5-0.chicago.savvis.net [204.70.19
5.113]
  8    50 ms    58 ms    64 ms  cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
170]
  9    54 ms    52 ms    51 ms  bcr1-so0-0-0.dallas.savvis.net [204.70.193.9]
 10    54 ms    55 ms    58 ms  iar1-so-2-0-0.Houston.savvis.net [208.172.129.21
]
 11    54 ms    62 ms    57 ms  208.172.129.2
 12    55 ms    54 ms    53 ms  ivhou-207-218-223-126.ev1servers.net [207.218.22
3.126]
 13    57 ms    55 ms    57 ms  75.125.181.200

Trace complete.

start>run>cmd

then type in tracert testmy.net

after that completes right click>mark highlight it all then right click again to copy then paste it here

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\VR>tracert testmy.net

Tracing route to testmy.net [75.125.181.200]
over a maximum of 30 hops:

  1    20 ms    45 ms    14 ms  74-140-112-1.dhcp.insightbb.com [74.140.112.1]
  2    12 ms    31 ms    20 ms  74-132-0-145.dhcp.insightbb.com [74.132.0.145]
  3    14 ms    11 ms    78 ms  74-132-1-41.dhcp.insightbb.com [74.132.1.41]
  4    49 ms   112 ms    96 ms  74.128.8.209
  5    19 ms    52 ms    48 ms  so-7-0-0.edge6.Chicago1.Level3.net [4.71.182.25]

  6    23 ms    30 ms    47 ms  ae-11-53.car1.Chicago1.Level3.net [4.68.101.66]

  7    22 ms    29 ms    30 ms  dcr1-ge-2-0-0.chicago.savvis.net [208.175.10.1]

  8    44 ms    50 ms    19 ms  cr1-tengig-0-0-5-0.chicago.savvis.net [204.70.19
5.113]
  9  1172 ms   476 ms   185 ms  cr1-tengig0-7-5-0.Dallas.savvis.net [204.70.200.
170]
 10   116 ms    87 ms    61 ms  bcr1-so0-0-0.dallas.savvis.net [204.70.193.9]
 11   118 ms    58 ms    62 ms  iar1-so-2-0-0.Houston.savvis.net [208.172.129.21
]
 12   119 ms    97 ms    60 ms  208.172.129.2
 13    60 ms   100 ms    66 ms  ivhou-207-218-223-126.ev1servers.net [207.218.22
3.126]
 14    66 ms    58 ms    93 ms  75.125.181.200

Trace complete.


My tracert

i should say that my state of illinois is several states away from OK