One thing to note, I've had 4 tech appointments made (2 didn't show or call) and the 2 that showed up, one said they didn't know and would come back (and never did) and the last one said it was probably an issue because they were upgrading analog to digital in this area and it might be a year. I called tech support and he said it sounds like the tech fed me a bunch of crap.
My roomate also has a DSL connection in this apartment, I've tried to connect to that and I don't seem to get much better speeds.. I guess it could be a computer issue.

Fr0