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testmy.net Broadband  |  Provider Discussion and Reviews  |  North American Providers (Including Canada)  |  HughesNet (DIRECWAY)  |  Topic: HughesNet HELP!!! Advanced search
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Topic: HughesNet HELP!!!  (Read 1414 times)
rjventre
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« on: February 20, 2008, 12:58:22 PM »
On January 25th my download speeds went from a fairly constant 1.2 Mbps to a constant 525 Kbps or less all of the time. I have been running speed tests on the HughesNet site so tech support could see what was going on. My case got escalated all the way up to Tier 4 and then they escalated it to the NOC. I have been told that there are no problems with my hardware and there is no problem with the sat. I am on. When I call back to get updates on the case the only thing the customer care reps. do is start to act confused and say there has been no progress on the case. Does anyone have any clue as to what might be going on? I am on AMC 9 with the Small Office Plan and an HN7000s modem. Ever since I have been on the business plans my speed has never been this bad for this long without getting any improvement.
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tommie gorman
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« Reply #1 on: February 20, 2008, 03:40:34 PM »
Have you checked that it is clean?
http://www.testmy.net/t-4257
Restarted the modem lately?
Is there something that got in the way of the dish signal?
Does it have moisture in the lens of the horn?

 Very Happy
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IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
rjventre
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« Reply #2 on: February 20, 2008, 08:40:35 PM »
the computer is clean. It is free from spyware, adware, viruses, and I have cleared my cache. I restart my modem about once a week. I went and checked the dish and the only thing in front of it is a clear blue sky and the feed horn is dry inside and out. My signal strength iss 89.
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tommie gorman
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« Reply #3 on: February 20, 2008, 09:06:33 PM »
Is it possible you have been fapped?
http://www.copperhead.cc/fap.htm
500MB and that would be wiped out.  Very Happy
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IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
rjventre
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« Reply #4 on: February 20, 2008, 09:28:08 PM »
Nope, I have'nt been fapped for almost 6 months now. Keep in mind that the FAP last for about 24hrs. These speed problems have been going on since January 25th. Is there anything else that you can think of? At this point I just don't know what to do.
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tommie gorman
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« Reply #5 on: February 20, 2008, 09:34:07 PM »
AMC 9 used to be my bird too. But its quite possible its just been over sold like the rest of them. Why I was glad to switch to EVDO.

You sure they didn't accidently put you one the home package. If it is constant that might explain it. They shouldn't have, but it would make sense. Since it is 500 DL.

When is your contract up, and is EVDO available? (verizon or sprint, sprint beng the better one )  Very Happy
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IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
rjventre
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« Reply #6 on: February 20, 2008, 09:40:06 PM »
I had thought that they might have put me on the wrong plan, but when I asked them about it they said I was on the Small office plan. Is there anywhere I can go that would reflect which plan I am on so I could see for myself? My contract is up right now, it ended last year. EVDO is not available unfortunately. The only isp's that are available to me to my knowledge are hughesnet, wildblue, and at&t dial-up. I am in college right now and I am taking a course online along with my on campus classes. A major problem that I am having is that hughes is going so slow that it times out when I try to login to my campus account. I talked to campus tech support and they said that with satellite internet, you need to have a fast connection to compensate for the latency so it won't time out.
« Last Edit: February 20, 2008, 09:44:21 PM by rjventre » Logged
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tommie gorman
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« Reply #7 on: February 20, 2008, 09:45:25 PM »
I have not been on it for about a year. But if it was me they'd either be giving me my speeds, or put me on the home package and not be paying the extra for nothing. And I'd want my extra money back for the last 2 months.

I'd say keep looking, something new will come along soon for you to use and kick them to the curb.

Try this map just n case, you might be closer than you think to EVDO.
http://www.cellreception.com/towers/towers.php?city=kansas%20city&state_abr=mo
Cell towers location.
« Last Edit: February 20, 2008, 09:51:07 PM by tommie gorman » Logged
IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
rjventre
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« Reply #8 on: February 20, 2008, 09:52:10 PM »
Thanks for all the help Tommie, it is much apreciated. From a business standpoint, HughesNet has a golden ticket with the line of their subscriber agreement that states"Speeds are not guaranteed." Whoever came up with that should be given a huge raise by the company and then put out on the street so HughesNet customers could get a chance to beat the crap out of him repeatedly. With that little line hughes gets to legally screw over their customers and there is nothing we can do about it.
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rjventre
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« Reply #9 on: February 20, 2008, 10:06:14 PM »
Just out of curiosity Tommie, what kind of speeds do you get with EVDO? Also how is the latency on it?
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tommie gorman
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« Reply #10 on: February 21, 2008, 01:06:57 AM »
Download Speed: 675 Kbps (84.4 kB/sec transfer rate)
Upload Speed: 598 Kbps (74.8 kB/sec transfer rate)

Download Speed: 858 Kbps (107.3 kB/sec transfer rate)
Upload Speed: 393 Kbps (49.1 kB/sec transfer rate)

Download Speed: 898 Kbps (112.3 kB/sec transfer rate)
Upload Speed: 592 Kbps (74 kB/sec transfer rate)

For really good speeds, you need to see what granpa gets on his finde tuned setup.  Very Happy

Slower on the D/L, but kicks on the U/L. For browsing, its great. And no weather conflicts.
Logged
IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
tommie gorman
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« Reply #11 on: February 21, 2008, 01:35:53 AM »
I couldn't seem to find how here. Hope this is what you wanted.

Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=226ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=209ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=211ms TTL=235
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=408ms TTL=43
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=428ms TTL=44
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=389ms TTL=42
Pinging [216.77.188.41] with 32 bytes ->Request Timed Out
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=162ms TTL=39
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=148ms TTL=39
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=163ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=153ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=249ms TTL=237
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=148ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=154ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=164ms TTL=40
Ping statistics for above hosts:
  Packets: Sent = 15, Received = 14, Lost = 1 (7% loss)
Approximate round trip times (RTT) in milli-seconds:
  Minimum = 148ms, Maximum =  428ms, Average =  214ms


Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=642ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=230ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=252ms TTL=235
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=368ms TTL=44
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=368ms TTL=42
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=374ms TTL=43
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=151ms TTL=39
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=139ms TTL=39
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=145ms TTL=39
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=155ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=151ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=150ms TTL=237
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=149ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=149ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=148ms TTL=40
Ping statistics for above hosts:
  Packets: Sent = 15, Received = 15, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
  Minimum = 139ms, Maximum =  642ms, Average =  238ms


Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=217ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=215ms TTL=235
Pinging [193.10.252.19] with 32 bytes ->bytes=32 time=236ms TTL=235
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=370ms TTL=43
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=394ms TTL=42
Pinging [218.32.192.112] with 32 bytes ->bytes=32 time=358ms TTL=43
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=152ms TTL=39
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=150ms TTL=39
Pinging [216.77.188.41] with 32 bytes ->bytes=32 time=146ms TTL=39
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=150ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=178ms TTL=237
Pinging [207.155.248.100] with 32 bytes ->bytes=32 time=148ms TTL=237
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=162ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=172ms TTL=40
Pinging [66.230.207.58] with 32 bytes ->bytes=32 time=148ms TTL=40
Ping statistics for above hosts:
  Packets: Sent = 15, Received = 15, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
  Minimum = 146ms, Maximum =  394ms, Average =  213ms
Logged
IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM !!!

"an old country hick from america"

Sprint EVDO Rev. A * AMD 64 3500+ 2.2 GHz cpu Ram 2GB/XP Home * TCP Optimizer
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