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I though this log might be a good laugh for some people. I guess you get what you pay for (free tech support).This log represents the very reason why companies in the United States of America shouldn't ship jobs overseas. This guy kept leading me on for over 40 minutes. I did get rude with him at the end after being lied to and frustrated. Enjoy! > Thank you for contacting McAfee Consumer Support. How can I help you?
Jafel: Hi Nick, my name is Jafel and I will be assisting you today.  May I have your Comcast email address and your phone number?


Customer: hello, I was wondering how to block ping in mcafee firewall program
Customer: I chose to not reply to ping in the advanced tab and when i test at grc.com it still replies to ping
Customer: how do i solve this?
Customer: thanks for your help
Jafel: Thank you, Nick.
Customer: sure
Customer: is there a way to resolve this?
Jafel: 1. Please open McAfee SecurityCenter.
2. At the lower right of the pane, click View Details or About.
3. Click SecurityCenter and tell me the version.

Customer: give me a minute
Customer: version is 8.1
Jafel: Thank you.
Jafel: Would you like to block grc.com so that your computer will not reply to it?
Customer: I would like my firewall to block all ping requests from all sites
Customer: the firewall already stealths me. it replies to ping to some site even though I've chosen to block ping
Customer: can we resolve this?
Jafel: Let me just check my resources.
Customer: all right
Jafel: I will be requesting for a Diagnostic Information, please accept it.

> representative Jafel has requested system information from customer Customer.
Customer: I'm sorry can you prompt it again?
> representative Jafel has requested system information from customer Customer.
Customer: it blocked out my im window
Customer: please resend the request
> representative Jafel has requested system information from customer Customer.
> customer Customer has sent system information to representative Jafel.
> customer Customer has sent system information to representative Jafel.
> customer Customer has sent system information to representative Jafel.
Customer: there it went through
Jafel: Thank you.
Jafel: I have checked my resources and that if you go to a certain sites there would be instances that it will ping that site if you go to it.
Customer: that is what I'm trying to prevent. I want to block all instances of ping
Customer: is that not possible
Customer: ?
Customer: what if the site is a malicious site and ping is then accepted and not blocked and then I get infected? a good firewall should be able to block all ping requests
Customer: my router firewall never fails to block ping
Customer: but i would prefer to use mcafee firewall to block all ping
Jafel: You will not be able to block all the sites because when you go to a certain web site it will automatically ping it.
Customer: when I go to my router and choose to turn on my firewall. I then proceed to block ping through my router firewall and then hit save. after that it NEVER responds to ping
Customer: how come this firewall wont do that?
Customer: don't tell me it's not possible because it is through my router
Customer: security is my top priority
Customer: if you can't help me then tell me so
Customer: just don't tell me that it isn't possible and it's a normal thing. I can find a free firewall like zone alarm that can do this very thing that I want it to do
Customer: block pings that is
Jafel: McAfee  has settings for ICMP ping request to block ping requests.
Customer: but you just said a minute ago that even if that is unchecked some sites will still ping me and that it's a normal thing and it
Customer: is inevitable
Jafel: Even if you receive a ping request McAfee will not reply to it.
Customer: i will copy and paste a log from grc.com this site tests whether or not your firewall can do the job or not
Customer: Solicited TCP Packets: PASSED — No TCP packets were received from your system as a direct result of our attempts to elicit some response from any of the ports listed below — they are all either fully stealthed or blocked by your ISP. However . . .



Unsolicited Packets: PASSED — No Internet packets of any sort were received from your system as a side-effect of our attempts to elicit some response from any of the ports listed above. Some questionable personal security systems expose their users by attempting to "counter-probe the prober", thus revealing themselves. But your system remained wisely silent. (Except for the fact that not all of its ports are completely stealthed as shown below.)



Ping Reply: RECEIVED (FAILED) — Your system REPLIED to our Ping (ICMP Echo) requests, making it visible on the Internet. Most personal firewalls can be configured to block, drop, and ignore such ping requests in order to better hide systems from hackers. This is highly recommended since "Ping" is among the oldest and most common methods used to locate systems prior to further exploitation.
Customer: as you can see even though I blocked ping it still replied so don't tell me this setting in mcafee works to block the reply if it does not
Jafel: Thank you for the information.
Customer: so, now how do I fix this so that I don't fail this test. as i stated already I unchecked the option in my firewall to accept ping requests
Customer: there has to be another way to fix this issue
Customer: you said the firewall wouldn't reply and as you can see it did
Customer: i need to fix this issue now please
Customer: why do they even bother to pay you when you don't know what you are doing and you type as slow as a turtle?
Customer: help me already
Customer: i will post this chat log on tech forums and blogs if you choose to keep leading me on with
 nonsense so people can see what mcafee tech support is really like
Customer:first you lie to me and say that it is normal even when it is blocked to reply to ping on certain sites. Then you tell me that if I chose not to reply to ping that it wont.
Jafel:As I stated earlier you will not be able to block all the sites because when you go to a certain website it will automatically ping it.
Customer:sir, you are a moron

It is best to block ping requests, isn't it? When I go into my router (tomato firmware) and I go under the firewall tab and block ping it actually passes the firewall security test. But then I get lag on xbox live even though it tells me I have an open NAT because I use upnp. So then I figured I would allow the router to reply to ping and then just configure the firewalls on the computer to block ping on each individual PC. That way I wouldn't lag while still remaining in tip top shape on each PC. I don't really know what to do other than switching to zone alarm or something instead of McAfee's firewall. It's a shame because I really got pretty familiar with the suite from them and I actually think it's pretty solid except for this latest issue of it not blocking ping when I request it to do so. Anyone that resolved this issue on their own please do post. I know if I had to wait for their tech support to help I'd be nothing but a skeleton in a chair and still nothing would be done about it!

You can be infected by just a ping? I'm sure someone can fit a good sex joke in there.

They could ping my dong!

Take a cold shower while your at it bro.