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  We recently had wildblue installed (and that was a pain in the butt by itself). We were used to dial up and really didn't know that our speed wasn't what it was supposed to be until we got vonage. We called vonage and they tweaked it as much as they could but then we had to call stupid wildblue who told us that we'd have to go up in pkg price to get more of an upload and download speed. GRRRRRR! Okay so we moved up in price but gee we are not getting the speed that we paid for yet which really ticks me off because we only  have our prepaid cellphones to call these stupid ppl to get this fixed. If anyone here can help me out please tell me that these people can fix this problem without charging me for something they should've already fixed!

  Unfortunately we live out in the boonies and are only other choice is to see about hughesnet.  I would really like to use my already paid for vonage and there is no way that i am paying wildblue more money just so that they can sit there and do nothing.

sbc/at&t is the only phone service provider and after paying a hundred dollars a month for just their services, not including any long distance charges we've had enough. I got vonage because i wanted the whole package without having to pay an arm and a leg for it. Hehe, yeah we figured out that if the upload isn't fast enough it wasn't going to work. What the service tech at wildblue told us was that because we had the cheaper package we were getting enough upload so we bumped it up to the next one which is 59$ a month and he supposedly flipped a switch and let a little more juice come our way. UM NO! After testing it not only here but on www.[this.site.has.been.blocked.for.spamming] i know for a fact that it is just barely above what dial up is. I am an online student and my husband is a nursing student so we need the internet. UGH what a mess. 

No. We actually live in between two towns and are actually considered to be  in the smaller town. The larger town has more to offer but when we call them of course they tell us that they can't help us and we'd have to stick it out with sbc. UGH!

We have a lot of different wireless cell companies in springfield. My husband and i are going through verizon prepaid wireless. When we bought the phones we only thoughth we'd have to use them for every day usage for a short time. Mainly we bought them so that we could just be able to talk with each other when he is at work or school.  I guess if hughes net is just as bad then we are going to have to keep at wildblue to give us our monies worth.

  Just for local info. Wildblue and Hughes Net are not the same people. But back to the Vonage issue, your service provider should have informed you that satellite internet connections do not support Vonage. Even if you increase to the higher service package
The WildBlue system is engineered to help offset the impact of latency, which is the delay caused by sending signals from the earth to the satellite and back again. However, there is a delay of about a quarter second as the signal travels up to the satellite and back down to the ground. For most applications this latency does not affect performance, however, there are some applications like voice over IP (telephone service delivered over the Internet, also known as VoIP), or real-time interactive gaming, where latency will have a noticeable effect on performance over the WildBlue network, as it would on any satellite-delivered service.
I hope this keeps you from spending more money trying.The reason I know this is I have Wildblue and my wife is the service rep. for them in theis area that we live.

First off, I don't know where you got the quarter second latency figure, since even before WB scrubbed their online documentation, even they only claimed a half second latency. I can say without equivocation, as both a former customer and business partner, the best latency figures I saw (prior to DAMA) on both the front and back end was 600ms (.6 seconds) with an average closer to 700ms. After DAMA was implemented, you will not see latency on the WB system under 1 second, with averages (on well installed systems on non-overloaded beams) closer to 1200-1400ms (1.2-1.4 seconds). This is between the modem and the gateway, and does not even factor in subsequent geographical traffic.

Bottom line: WB is NOT suitable for voip. They have even changed their online documentation to state that they do not support voip. They are great for browsing, e-mail, and downloading (carefully, as they do have a fairly stringent FAP). WB is horrible for ANY real-time application such as voip or gaming. I have heard that Hughes is better in terms of latency, but I have no firsthand knowledge one way or the other. I personally switched to a local wireless ISP (WISP) that utilizes Motorola Canopy hardware, which is growing fast, but may not be available in your area. It not only supports voip, many ISP's actually prioritize voip traffic.

Thanks Jabberwock, well put indeed.

Also true iesnes. Thanks again too. 

If they sold it to you under false pretenses there is no way you owe. You should get a full refund, including shipping. They knew better than that S#!t when they sold it to you.

Just my thoughts of course. But I would get a full refund before I hung up.