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Criticism of TM Net

TM Net has been criticised locally on a range of issues. This section outlines some of the criticisms faced by TM Net. Many people have complained of its poor services.

 Slower speed and reliability

TM Net subscribers have complained about slow speeds and the general lack of reliability of connections provided. However TM Net’s terms states, like those of other ISPs around the world, that "the service they provide is based on a best effort basis", meaning that connections are not guaranteed to perform at their advertised theoretical speeds. Lower than advertised performance could be due to ageing copper lines, insufficient bandwidth, high contention ratios , or simply an apathy due to a lack of competition. In light of this, the Malaysian Communications and Multimedia Commission has outlined mandatory standards for quality of service, it is however unclear if the standards are being enforced or whether TM Net currently meets these standards. Common complaints about connection stability and data transfer issues appear related to poorly-maintained last-mile copper connections and gateway bandwidth limitations respectively. The standard reply provided by customer service operators is that TM are unable to do anything about the complaints as issues due to loss of data packets traveling through overseas internet pipelines are beyond TM Net's domain.