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Topic: hughesnet  (Read 382 times)
brewmaster
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« on: November 02, 2009, 11:58:01 AM »
is it me or is HUGHESNET?
it seems the more i complain to them about slow speeds the more problems i have,IE,this morning i was on fap and i called CS and had it released .i then was transfered to level 3 in Fla.for 2 hrs we ran all kinds of tests ,transfered to level 4 ,after getting off the phone i checked my usage and to my surprise i hand downloaded 51.9 MB from 8-9 am i thought test times were not counted or am i just stupid
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« Reply #1 on: November 02, 2009, 01:23:32 PM »
what plan are you on and what modem is being used? very unusual a transfer to upper level is made unless they find an issue or you have run speed test for three consecutive days at morning, afternoon and evening times?
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HN9000 | Spaceway3 | .74M Prodelin dish | Beam 59 | Vista Prem. | pro +account (dynamic IP) | IE8  |  Linksys WRT54G
brewmaster
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« Reply #2 on: November 02, 2009, 02:04:52 PM »
hn 7000s modem pro + plan yes i have been dooing speed tests since the 27th of last month per tech support
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compuguybna
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« Reply #3 on: November 02, 2009, 02:08:20 PM »
Any data IN or OUT of your modem is counted against your threshold.

It doesn't matter whether you're doing it for testing purposes or not.

I've went over fap WHILE ACTUALLY ON THE PHONE DOING TESTS!!!!

You should read the other threads about Hughesnet created on here.  I've wrote a book in this forum it seems about my experiences with them.

Contact information for Hughes is posted here as well.  Give William a call! Smile

Quote from: brewmaster on November 02, 2009, 11:58:01 AM
is it me or is HUGHESNET?
it seems the more i complain to them about slow speeds the more problems i have,IE,this morning i was on fap and i called CS and had it released .i then was transfered to level 3 in Fla.for 2 hrs we ran all kinds of tests ,transfered to level 4 ,after getting off the phone i checked my usage and to my surprise i hand downloaded 51.9 MB from 8-9 am i thought test times were not counted or am i just stupid
brewmaster
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compuguybna
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« Reply #4 on: November 02, 2009, 02:09:44 PM »
Good luck! that never got me anywhere, and after speaking to Tier-4, they deemed nothing was wrong
and gave me the famous line "SPEEDS ARE NOT GUARANTEED"..........

Quote from: brewmaster on November 02, 2009, 02:04:52 PM
hn 7000s modem pro + plan yes i have been dooing speed tests since the 27th of last month per tech support
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zalternate
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« Reply #5 on: November 02, 2009, 02:19:28 PM »
Quote from: brewmaster on November 02, 2009, 02:04:52 PM
hn 7000s modem pro + plan yes i have been dooing speed tests since the 27th of last month per tech support

What is your transponder and satellite? Maybe there is news on it being crappy at this time or in the past.

You could try to get on a new transponder on the KU systems. while trying to avoid having to spend a $100 for a re-aim.

Or try the free, no contract upgrade to the HN9000 KA band. Well, free if you push it. Hughesnet would love to get people off of the old systems. Some get better speeds. Some get screwed due to the users old profile being on the system still and causing 'issues'.
« Last Edit: November 02, 2009, 02:35:51 PM by zalternate » Logged
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« Reply #6 on: November 02, 2009, 02:30:23 PM »
Quote from: brewmaster on November 02, 2009, 02:04:52 PM
hn 7000s modem pro + plan yes i have been dooing speed tests since the 27th of last month per tech support

I'm surprised Hughes is not offering you Spaceway3 / HN9000. Speeds are much better on the Ka band and if you complain to the right people, equipment, install, and no contract at zero cost....unless you are already under contract that may not fly. Should work unless you have a line of sight issue to 95w.
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brewmaster
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« Reply #7 on: November 02, 2009, 02:36:08 PM »
who do i contact ?
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compuguybna
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« Reply #8 on: November 02, 2009, 05:10:03 PM »

Hughesnet Executive Customer Care

executivecustomercare@hughes.net

bbbdc@hughes.net

1-866-636-0012 (Office of the President)

Current Pin # - 397158

New Pin Starting 10/26/09 is 913854

Complaints? Voice them to William @ ECC
 
 
 

Quote from: brewmaster on November 02, 2009, 02:36:08 PM
who do i contact ?
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fikester
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« Reply #9 on: November 02, 2009, 05:46:29 PM »
Quote from: compuguybna on November 02, 2009, 05:10:03 PM
Hughesnet Executive Customer Care

executivecustomercare@hughes.net

bbbdc@hughes.net

1-866-636-0012 (Office of the President)

Current Pin # - 397158

New Pin Starting 10/26/09 is 913854

Complaints? Voice them to William @ ECC
 
 
 


This very well may take 7-14 days for a response, but you will get one.....be patient and know your facts when demanding a fix. Do not pussy foot around about asking for free service until the issue is fixed etc...
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