cable modem and wireless network..packet loss?
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Topic: cable modem and wireless network..packet loss?  (Read 5368 times)
LC
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« on: February 24, 2005, 09:02:39 AM »
Im new to the forums and sorry if this isnt in the right place...up until last week I had great speeds from my Comcast service..then I installed a new airlink wireless router and bought a new machine..so now i am running my old machine hard wired into the router and the new machine is wireless..I keep having to call Comcast customer service because i get hhuge packet loss issues..they run me through disconnecting everything then reconnecting everything and then the issue goes away ..for awhile...now I have packet loss again and havent been able to resolve it..they are sending a truck to the house in a couple days ..but has anyone else run into this issue and do you have an easy fix?...I cant give mod#'s right now because Im actually posting from work...too slow at home..reminds my of surfing with a 9600 baud modem back in the day:(
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LC
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« Reply #1 on: February 24, 2005, 05:23:44 PM »
Well it appears that by having my cable modem on top of my wireless router was causing trouble...I seperated the two devices by several feet and power cycled everything and now Im back up to speed and my network is running fine...my wife will be dissapointed that we now have a cable modem on our bedroom floor but as long as she will agree not to kick it during her nightly trips to the bathroom I think I'll be leaving it right where it is!
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Swimmer
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« Reply #2 on: March 01, 2005, 11:31:29 AM »
hmmm... that is really odd.. the cable modem shouldnt receive any interference that would cause massive packet loss..
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LC
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« Reply #3 on: March 01, 2005, 12:18:10 PM »
yeah I know ..everyone says its odd and the phone support people from Comcast say that its not supposed to happen..they were showing anywhere from 50-80% packet loss on their side of the modem when they pinged it...on numerous occasions..but hey its been since the 24th Feb since i seperated the two devices and havent had any trouble since...the cable modem is an OLD RCA from @Home days so maybe it wasnt shielded correctly ..who knows..I just have to make due until the 31st of March when Verizon installs FIOS and then it wont be my issue anylonger.
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JCO
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« Reply #4 on: March 01, 2005, 01:52:18 PM »
I had a similar problem with Comcast and my modem and ethernet router. Comcast wasn't able to solve it, but when my speed goes to 700 kbs, I just power cycle the router and it's back to 5.7 to 6.0Mb.
This is usually a weekly deal, but I've had a dozen techs out to the house and they cannot find the glitch.
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« Reply #5 on: March 04, 2005, 08:40:51 AM »
My guess would be that that old rca wasnt shielded at all.. put the thing by a tv and see what happens..   I am amazed that Comcast didnt upgrade you to the Motorola Surfboard modems after the @home buy out..
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LC
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« Reply #6 on: March 04, 2005, 02:16:50 PM »
Quote from: Swimmer on March 04, 2005, 08:40:51 AM
My guess would be that that old rca wasnt shielded at all.. put the thing by a tv and see what happens..   I am amazed that Comcast didnt upgrade you to the Motorola Surfboard modems after the @home buy out..

right well it was AT&T that bought out @home in my area...they did nothing but cap my speed at 1500Kbps then Comcast bought my service and its been great..but neither company upgraded the modem ...I guess that would have been costly if done in a widespread way.
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« Reply #7 on: March 04, 2005, 09:23:20 PM »
just intersting if you were on the @home service you can hack your modem and get outragous speeds.. I know that Comcast replaced all of the modems from the @home area to prevent this..
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