
i talk to technical support and this its what i get!!!
Status: Your problem is not being assisted any more.
Problem: Connection Issues
user corvux has entered room
analyst Michael S has entered room
Michael S> Thank you for contacting Adelphia's High Speed Internet Support. Please describe how I may assist you while I look into your account information and contact history.
corvux> hi
corvux> i need to know whats the problem with my speed?
Michael S> What kind of problem are you having?
corvux> its too slow
Michael S> Are you downloading files? Or are pages loading slowly?
corvux> two
corvux> i make a speed test and i got this
corvux> Your connection is: 464 Kbps (about 0.5 Mbps)
You downloaded at: 57 kB/s
Your TRuSPEED: ^info^ 496 Kbps :: 61 kB/s (7% overhead factored)
Bottom Line: You are running: 8 times faster than 56K and can download 1 megabyte in 17.96 second(s)
Diagnosis: May need help : running at only 18.67 % of your hosts average (adelphia.net)
corvux> hello??
Michael S> It appears to be a known issue the engineers in your area are working on.
corvux> i hear that is a speed upgrade that is true or not?
Michael S> Speeds will be upgraded beginning next month.
corvux> for free?
Michael S> That is correct.
corvux> ok thats the problem!! i understand now
analyst Michael S has left room
