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Modem is a Linksys BEFCMU10 - brand new.

I'm in the Carbondale IL Area and their service is total crap as of about 2-3 weeks ago.

::::::::::.. Download Stats ..::::::::::
Connection is:: 63 Kbps about 0.1 Mbps (tested with 579 kB)
Download Speed is:: 8 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Wed Sep 14 2005 01:18:23 GMT-0500 (Central Daylight Time)
Bottom Line:: 1X faster than 56K 1MB download in 128 sec
Diagnosis: May need help : running at only 1.89 % of your hosts average (mchsi.com)
Validation Link:: http://testmy.net/stats/id-VFXUYZ9W8


This is typically bad.  On a good night I'll get around 200kb down and about 200 ping, my worst night the ping to my default gateway was 900ms.  Mediacom just announced speeds up to 5MEG!
My Power level was at about 15 so the cable guy put a spliter on it to lower it down to closer to 0 which he said was supposed to be better.. Dunno if he was BSing me or what but he said all my equipment/signal is top notch and that they are having problems with traffic and are "splitting nodes" to try and catch up.

Downstream     Value
Frequency    117000000 Hz
Signal to Noise Ratio    37 dB
QAM    64
Network Access Control Object    ON
Power Level    1 dBmV 
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream    Value
Channel ID    1
Frequency    30000000 Hz
Ranging Service ID    463
Symbol Rate    2.560 Msym/s
Power Level    46 dBmV


Here is another set of stats that I found from a network monitor java program.
TCP/Web100 Network Diagnostic Tool v5.3.4e
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done
running 10s outbound test (client to server) . . . . . 260.47kB/s
running 10s inbound test (server to client) . . . . . . 102.47kB/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

(that's in bits not bytes)

more info..
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 309.49 msec; the Packet size = 1380 Bytes; and
There were 9 packets retransmitted, 9 duplicate acks received, and 12 SACK blocks received
The connection stalled 1 times due to packet loss
The connection was idle 0.62 seconds (6.2%) of the time
This connection is network limited 99.97% of the time.
Excessive packet loss is impacting your performance

Mediacom has nothing to say other than "we are working on it, no ETA".  I'm about ready to order DSL but I figure they'll fix it by the time I can get it installed.

Well you power levels are great.  And your snr is too. 37 is very good...should be 30 or higher. A power level of 1 is fantastic anywhere from -2 DbMV to +2 DbMV is fantastic....You dont want anything above -15 to +15 

I want you to do 2 things.
You have some packet loss and your ping times seem way out of line.  Call Mediacom tech support...AND follow my advice to the letter. Call 1-877-387-8087... Follow the prompts. When you get through...Ask to speak to a tier 2 tech. Don't let the gentleman or woman say to u maybe I can help...They cant.... They wont have the tools or knowledge.

Once you get to the tier 2 support explain your high pings and packet loss.

Have them recheck your power and SNR levels...BUT this time ASK him to check the UPSTREAM SNR on the UBR.  It should be above 20.  I repeat this SNR can not be seen by you, it has to be sensed by Mediacom and the first level techs dont even understand what your asking. Sometimes the tier 2 techs wont either. so explain just like I wrote it down...Tell them YOu dont want them to check the Downstream SNR that you can do yourself by looking at your modem stats..You want them to check the Upstream SNR that is at the UBR.

Then when he is done telling you that.
Ask him how many people are on your node.
If its over 240 that is NOT good. Capacity I think is around 260...but it takes alot of work to split nodes so they dont do that very often.


Have them run a test for packet loss to your modem...

Mediacom has a new thing in affect, probable thanks to me LOL  After a 3rd call comes in within 30days for a repair and its still not fixed...they will send a line tech out...

Hope all this helps....
SC

Thanks for the advice, I'll call in but I guess I didn't make it clear that they already sent a line tech out already.  Originally there was not a splitter installed and the power was close to 15, but the system was working fine before, for about a month and a half.  Once the splitter was put on it now hovers around 0 or 1.

The technician basically said everyone in my area was getting crap and that technically I'm lucky cause some poeple have nada for connectivity.  The packet loss test was done by the initial phone tech support and that is what got them to send a guy out.  I'll see if I can find out about the upstream SNR but from what the tech said they were doing down at one of the main junctions he doubted anythign would improve for about 2 weeks or so.

Looks to me that your problem is fixed.  Thats one of the best scores Ive seen.

i have mediacom in queen creek az and the download speed is at the average but the upload speed has my VOIP not working to well any one have a solution other than buying an high dollar cable modem ?