Recommended Tests

Hi Stormy I mean cak46. Good to see you back. I'll also be on for awhile. Last night I tried all combos of the keys(the way they were or took them out or changed them to no avail) and rebooted between each change. Now here's a good one, I just got a fresh reply from MS New guy, an Escalation Engineer I am going to post it here before I do anything so you guys can read it and see what you think BTW: check out my original message at the bottom

Dear Dave,

 

Thank you very much for your update. 

Please understand that I have received this Email and provided my suggestions. Would you please check it as below?

===================
Dear Dave,

Thank you for contacting Microsoft Online Support. My name is Charles, and I am an Escalation Engineer for the Windows Support Team. In order to better serve you and resolve this issue more efficiently, I have taken ownership of your Service Request. I appreciate the time and effort you have taken on this service request.

Going forward, I will be working with you to address the issue as soon as possible. To contact me, you may directly send emails to my account: v-30cHzh@mssupport.microsoft.com with the case ID SRZ050612001361.

As I understand, you received Lsass.exe-system error in Windows XP and the recent update is: it does not appear until you click on any item. If I have misunderstood, please feel free to correct me.

Dave, I sincerely apologize for the inconvenience that you have experienced. Please understand that our issue may be related to many factors and we may have to repair Windows XP to resolve it. However, please be assured that I will try my best to help you and preventing reinstallation.     

Firstly, please send some event logs to me for research. To do so:

Event Log
---------------------------

1. Click Start and choose Run. Then input: "eventvwr" (without the quotation marks).

2. Right click Application Log and choose Save Log file As. Save the log file as app.evt file.

3. Right click System Log and choose Save Log file As. Save the log file as sys.evt file.

4. Send me all the files. (My Email Address is v-30cHzh@mssupport.microsoft.com)   

Please also follow these steps to troubleshoot the issue:

1. Download ShellExView v1.10 from the following link <http://www.nirsoft.net/utils/shexview.zip>

Note: The third-party products discussed here are manufactured by vendors independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.

2. Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt.

3. Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox.

4. Click Next and click Finnish.

5. Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions.

6. Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard.

7. Click the "Disable Selected Items" on the toolbar and click Yes.

8. Restart your computer and check if the issue is resolved.

Please try the suggestions above on your side and provide me with the results at your earliest convenience. If anything in my e-mail is unclear or you need further help, don't hesitate to let me know. It is my pleasure to be of assistance.

I am looking forward to your reply.

Best Regards, 

Charles Zhang

mailto:v-30cHzh@mssupport.microsoft.com 

Microsoft Windows Support Professional

Satisfied customers are my top priority. Please let either myself or my manager know what you think of the level of service provided. You can send feedback to Microsoft Management at mailto:managers@microsoft.com?subject=WindowsOnlineSupportIncident or directly to my manager, Johney Wang at mailto:v-30jowa@mssupport.microsoft.com


--------------------------------------------------------------------------------From:
 riki [mailto:riki@techline.com]
Sent: Sunday, June 26, 2005 9:52 AM
To: Charles Zhang
Subject: CASE_ID_NUM: SRZ050612001361

Hi. I sent a message on the 21st. Maybe it didn't get there. I'll send it now. hope you get it-Dave

HI Wayne. Well, the clean boot came up with the error. Now, here's where it gets a little interesting. Safe Mode (today) did not produce the error BUT last week when I ran a full system virus scan, it did!! Hmm, and with Paul Ramsey's fix he even tells you that "when you get the error go ahead and wait 5 or 10 minutes and then click OK to get rid of it" Well both times that I ran this "fix" the error never came up!! (this is in safe mode with comnmand prompt) Now today when I first booted up the error never showed up until I started clicking on stuff. Before it always came up with the startup process but now it's waiting untill I click on something. This is really getting puzzeling. I also tried to capture a screen shot of the task manager processes in safe mode to send to you but when I went to copy and paste into this mail the pic was blank!! Everything  looked normal, though. Well that's it for now, what a mess. I do not think it is a virus at all, I think it is a real live system error. Any ideas? Dave

Do NOT try this I just deleted about six non MS listings and it completely blew away my desktop pic!!!!!!!. and it's gone from the choices in my display props!!!!!!!!!!!!!!!!!! It also ADDED all OTHER pics from my pics folder My desktop pic is gone (just a pic that I took of the front of my place) Whew. Everything seems to be OK now otherwise. I guess I'll go ahead and send him the same stuff we've been looking at, couldn't hurt

Sorry, I mean't disable

Yes, everything is re-enabled, but the pic isn't ( I can just walk outside and take another one as far as that goes) but I cannot delete pics from that little box in the desktop section of the display props.

I agree.The pic is gone from my documents/ my pictures folder. Now I MAY have deleted it at an earlier date, I don't remember. It's just not in my pic folder. That's where I download all pics from my digital camera,( including the license plate you are looking at=69 Rat, which I sold on Ebay!!)  But to have all other pics show UP in the desktop portion of  my display props is weird

not there, just the generic stuff,,,,,,,,,,,,,,,,

Sorry went looking but can't remember exact # it was Picture00__.jpg  The strange thing here is that all the other pics got loaded into the little window in my display props/desktop settings. I mean, who wants to see Christina Ricci's hmmhmm's in plain sight? On the desktop, that is.......................

I did send off the info that MS wanted between all this. Both the sys and the app logs right from the file.

OK yak  agiain. Nighty nite and all that stuff-cheers

edit: gotta send some more email spam to spam-cop, everyday