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Well im using Sbc Yahoo Dsl and my download speed is only 40kB/s and its suppose to be 150kB/s.All my friends is 150kB/s with sbc yahoo dsl and I really wanna change it.Because im only getting 19 percent of the service.I know I need to call them but theres a problem..

1.I lost my username and password.
2.I called the company and told them I lost my username and password so they somehow put my modem online.
3.I dont have sbc yahoo dsl installed in my computer so I cant call them,when I call them they say they dont sense any dsl on my computer.
4.Even if I do find my password I cant install sbc yahoo dsl on my computer because my modem is already in use look at number 2.

Can anybody tell me any directions to fix this problem?And what to say when I call them?Thx.

Btw I have been using sbc yahoo dsl for atleast 2 years and I know the package has changed from 300 kbs from 1500 kbs.I just wanna make my connection to 90 percent.

I have the same situation!!  Are you in southern california too????  I'm in Buena Park!   I just reached my two year mark and signed up for another year recently.  I was running 150 Kbps and am now at betwee 30 and 40.  About two weeks ago my phone line went completely dead for four days until an SBC tech came out and corrected something on their line.  When I got back online I had the slow speeds.  I've spent hours with tech support and I insist its on their lines.  They keep wanting to fix something in my computer but I think its obviously something on their end since I've done nothing to my computer.  Can you let me know if your problems was solved?  Who you contacted?  I read another post that said he had to be upgraded because long time customers where defaulted to the slowest DSL once they introduced the new levels of service for SBC DSL service.  Does anyone know if this is true???

Please, someone help me!!!!!!!