One router has a fax and a phone line, the other router has just one line attached to it. I'm doubtful that my isp provider can increase the bandwidth to my place. They are the only show in town and have a monopoly on phone and internet service and they know it, so customer service is not a high priority to them.It seems the majority of problems arise when there upload speed is low. I was hoping there was something internal on my system that might be causing the problem.
In the for what it's worth dept I contacte Vonage and the following is the response I received from them. I quit listening to streaming audio on line and then found Testmynet and here we are. If you see something in the Vonage recommendations that sound helpful please let me know
I understand that the person on the other end cannot hear you properly.
One-way audio or No audio can be due to:
a. A firewall on your network
b. A bad hop on the Internet may be dropping the packets
c. Bandwidth is extremely low so the outbound audio would not be heard.
The information provided below should help you to find where the audio issue is being caused and to eliminate it.
1.Vonage recommends the use of modems with a DOCSIS rating of 1.1 or higher in order to assure the best quality of service. If you are unsure of the DOCSIS rating of your internet modem, you can obtain the same from your Internet Service Provider (ISP).
2.Many existing network components (routers/hubs/switches) were not designed to handle the amount of packets per second that VoIP requires to service a quality call. To ensure that this is not an issue, it is recommended that the Vonage adapter be connected directly to cable or DSL modem.
The recommended network configuration is given below:
Cable/DSL Modem --> Vonage Telephone Adapter --> Single Phone
(Connecting the Vonage adapter to home wiring that has not been properly configured can cause audio issues when using the adapter. It can also cause potential damage to the physical port on the telephone adapter.)
3. Running any bandwidth intensive operations on your computer can cause a quality of service issue. The solution is to minimize bandwidth usage or disable these programs when the phone is in use.
(file sharing / a server/ using VPN / online gaming / viewing or listening to streaming video or audio on the web etc)
To diagnose latency and packet loss issues and Round Trip Time (RTT), please run the following tests in your computer connected to the Vonage Telephone Adapter and provide us the results.
1. Run upload and download speed tests on one of the following sites and provide us the test results:
http://www.testmy.net/http://www.dslreports.com/stesthttp://www.vonage.com/help.php?keyword=Speedtest&ga=int 2. Run a Ping Test:
To run a ping test on a Windows XP Machine:
a)Click on START -> RUN...
b)Type 'cmd' (For older windows versions, type in 'command')
c)Type 'ping -l 600' and enter in a destination IP to trace to (for instance,
www.yahoo.com)
example: ping -l 600
www.yahoo.com3.Run a Tracert Test:
a)Click on START -> RUN...
b)Type 'cmd' (For older windows versions, type in 'command')
c)type tracert Domain Name
example: tracert
www.yahoo.com Please use the following steps to copy/paste the test results in your reply:
1. On the black screen, right click and select 'Mark', select the portion to be copied.
2. Press the 'Enter' key.
3. Paste the information copied.
If you have any questions, your Vonage team is available to assist you 24 hours a day, 7 days a week. Contact us whenever and however it suits you!
- On-Line Help Center at
http://www.vonage.com/help.php- Contact Us at
http://www.vonage.com/help_contactus.php- Or call Toll-Free at 1-VONAGE-HELP (1-866-243-4357)
Thanks
Randy
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