Recommended Tests

possible problem is ::: 

192.168.0.1
is the modems setting page ( motorola - others )
look at signal levels

Quote from: disturbed on October 13, 2005, 10:26:24 AM
ok i know this sounds funny, but it helps......if you're running the coaxial cable that goes into ur modem through a splitter or some kind of an adapter, replace it....especially if you're running it through a low quality splitter (they're known to create issues) - replace it, or connect it directly to your modem without splitting it into your tv or something.....ur speeds are bound to return to normal

Quote from: CA3LE on Yesterday at 09:42:34 PM
Ahh, good 'ol Directional Coupler's
Yeah those splitters can help greatly in some situations.  There is one drawback, the way that splitter works is that it actually drops more signal on one leg but less on the tap leg.  Some of the more common type of these are DC-9 and DC-6 (DC stands for Directional Coupler).  A DC-9 would drop 9dBmV on the 'out' leg and would drop nearly nothing on the tap leg... DC-6 would lose 6dBmV (compare that to a normal two way splitter that loses 3.5dBmV on all legs or a 4 way that loses 7 on all legs.)  These range from 6dBmV all the way to a 30dBmV loss on the 'out' leg.  The thing is, signal loss isn't always bad... there is a range you need to be in, too much signal can be just as fatal as not enough  -- and if you are having a problem that is this bad it may come down to a 'real' tech with a signal meter.  Below is a little pic of a couple of DC splitters, there are the tap leg type and the wall type that is typically behind a wallplate.

A little (well actually huge) side note :: If you are having this much trouble you may want to ask your cable company to send an in house tech... sometimes contractors don't have the customers best interest in mind (they sometimes just want to finish the job and get paid.. unfortunately this means rushing through a job and passing the problem on to the next tech.. very sad but that's how allot of these contractors work.)  When I worked for Cox as a tech the contractors were only allowed to do install, I was very disappointed to hear that they started sending these guys to do trouble calls... there are some good ones out there, but the majority don't know what they are doing and are very under qualified.   ... the good news is that you can request an in house tech, but you have to make sure of something.  Sometimes the message does not get conveyed so you have to make sure of a couple of things, when the tech comes out make sure he's wearing a Cox shirt (some of them may say Cox on them... but will also have the name of the contracting company next to that so be careful), also make sure that he is in a Cox truck, not just a truck that has a Cox magnet on it.. If you are unsure of what company the tech 'actually' works for... ask him "Are you a contractor."  -- if he says yes, tell him "Sorry, nothing personal but I requested an in-house-tech... I have had too many problems with contractors in the past, goodbye." -- then call Cox and let them know exactly what happened.  Because some contractors are scandalous and will report the job as done (and get paid for it)... even though you turned them away.  Repeat this process as many times as it takes to get a real in-house Cox tech in your home.  They are almost a rare breed these days (much cheaper for companies to contract the work out, than have to pay an in-house tech wages, insurance, benefits, tools, driving expenses, etc.).  Cox actually works very hard to find contractors that aren't doing things the right way, and I have seen many contractors lose their right to contract with Cox... but they are still out there and it will always be a battle because these guys just want to get in and out as fast as they can to make the $$.  Just beware... haha

ideal is --10dm to +20db
-- signal is better value

I run at 35db 90% of time and does connect , but do get flux in speeds
mainly upload speeds very

there are a few fourms here on testmy.net
with signal levels for the modems
 
good good luck

Hi there. New to forum.. Great site..   Have been having major issues with Insight Broadband.. speed related... Have been online with them in chat. etc.. and after reading some of the posts. finally a tech supervisor is going to send out  speed tech and a supervisor to get problem fixed..